Carrier Home
2.7star
4.27K reviews
50K+
Downloads
Everyone
info
About this app
The new Carrier Home app features a contemporary look and feel that allows homeowners to control their Infinity system remotely.
The app features an enhanced homeowner experience, improved functionality and increased connectivity performance between the mobile device and their Infinity home comfort system. In addition, homeowners will be able to learn more about the air quality around their home, including a snapshot of various pollutants levels and the Air Quality Index in the atmosphere near them.
We update the app regularly to introduce new features and enhancements and look forward to your feedback.
The app features an enhanced homeowner experience, improved functionality and increased connectivity performance between the mobile device and their Infinity home comfort system. In addition, homeowners will be able to learn more about the air quality around their home, including a snapshot of various pollutants levels and the Air Quality Index in the atmosphere near them.
We update the app regularly to introduce new features and enhancements and look forward to your feedback.
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Ratings and reviews
2.7
4.14K reviews
elise maggart
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April 20, 2024
Transferred unit information when I purchased home from previous owner. Have to create new account since the only thing I couldn't change was the username. A few months later I set up my own account. It worked fine for awhile but then in December it stopped connecting to the MYINFINITY Servers / I cannot use the app to control my thermostat.from my phone. I've called several times over the past 2 months and am told they are still working on a solution. It's been over 9 months. Still no connect.
1 person found this review helpful
Carrier Corporation
January 12, 2024
Dear Elise,
Thank you for reaching out! Our team is working to resolve this issue. Please expect a resolution soon.
Sincerely,
Carrier Home App Team
Balaji Ramanathan
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April 26, 2024
App itself is fine - but the thermostat is so bad that the app can't compensate for it. Constantly drops WiFi connection, so the app is pretty much useless most of the time since it can't communicate with the thermostat. Carrier is just junk when it comes to anything outside the actual HVAC equipment
1 person found this review helpful
Carrier Corporation
April 29, 2024
Dear Balaji,Thank you for contacting! please share pictures from thermostat at resdigital@carrier.com: āWireless -> advanced settings -> WiFi diagnostics -> server connection diagnosticsā.Menu > Down Arrow > Wireless > Advance Settings > Manage DNS Server.Also below information: Router Make and Model to investigate Sincerely, Carrier Home App Team
A Brinton Cooper III
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March 15, 2024
When I investigated by the temperatures in my house had suddenly changed at discovered that the app was on Standard Time and the world was on daylight saving time. I am able to change the wall device time, and make it operate on Daylight Saving time, I have found no way to inform the app of the correct time. In fact, I cannot even set the time manually on the app. UPDATE: at the wall mounted device, I de-selected DST, then selected it again. This fixed the problem.
2 people found this review helpful
Carrier Corporation
March 18, 2024
Dear Brinton,
Thank you for your response. We are glad to hear that the issue got resolved for you. In future, if you have any issues, feel free to reach out to us at resdigital@carrier.com.
Sincerely,
Carrier Home App Team
What's new
Bug fixes and improvements.
