My Xcel Energy

Xcel Energy Inc.

About this app

The My Xcel Energy mobile app makes it easier than ever to gain valuable insights about your home or business energy usage, enroll in Xcel Energy programs and services, and pay your Xcel Energy utility bill.

MANAGE YOUR ACCOUNT
Unparalleled access to your Xcel Energy My Account on your mobile device! Pay your energy bill and view your past bills directly from your device. Conveniently choose among various payment options, including the peace-of-mind that comes from automatic payments.

ENERGY INSIGHTS
Want to know more about how you’re using energy in your home? Our mobile app gives you access to our energy insights portal with information about your current and historical usage and tips for saving energy.

PROGRAMS AND SERVICES
Quickly and easily enroll in clean, renewable energy programs. Get details and sign up for Xcel Energy billing programs like automatic payments or averaged monthly payments to make paying your bills even easier every month. Get piece of mind and protect your home appliances through HomeSmart. The My Xcel Energy mobile app provides access to all of the various programs that you may be eligible for.

SECURITY
Enhanced security features keep your data safe within our app, including biometric sign in.

Ratings and reviews

Horrible slow and broken app. Horrible customer service. I wish I had an option to use someone else. Unfortunately they have a monopoly in my area. Navigating in this app is very unintuitive. Accomplishing what you want with your account is difficult. It is better than the website, which is not saying much. Every customer service issue I've had has been handled extremely poorly.

When I can even get the app to work and I can get through the payment process, an incredible feat in and of itself, the app takes days to register a payment. And thats if it even registers it! I made a payment a week ago. The app still says I owe for my last bill. Every month this happens. In the last two years I've only received two receipts of payment because the text and email notifications are completely unreliable. If I only did my job right twice in 24 months I'd be fired

App constantly crashes when I attempt to make a payment. Multiple time over the past 4 months, the app or their entire website has been down when I try to pay my bill. The Google Pay option shows up, but any time you try to use it, the app crashes and you can't submit a payment. If there were any other option for an electric company, I'd choose them just based on the inability for me to pay my bill through this app. But Xcel has a monopoly on Electricity here so I'm stuck with this garbage app.

What's new

We work hard to constantly improve your experience. In this version, you'll experience bug fixes and improved app performance.