HAP (Health Alliance Plan)

Health Alliance Plan of Michigan

About this app

The HAP member benefits app will enable secure access to certain member benefit information specific to a members’ health plan. For additional benefit information not provided by the HAP member benefits app, members may visit the HAP Member Portal at hap.org/login.

The following are features of the HAP member benefits app available to HAP members:

ID Card: members can digitally view their ID cards for all active plans. Subscribers with dependents will be able to view the digital
ID cards of those dependents through the app.

Find a Doctor or Hospital: members have access to HAP’s “Find-a-doctor” page on HAP.org. This is a Link to find a doctor, urgent care, or hospital.

Plan and Benefit Information: members can view their plan information, including summary of benefits and coverage, and copay and coinsurance costs.

Claims: members can view their claims and have access to EOBs (Explanation of Benefits) associated with those claims, where available.

Pharmacy and Drug Information: members are given an active link to where the Express Scripts app can be downloaded. This does not include an interface for logging into the Express Scripts app, it only provides the member the location to download and install.

For HAP members to gain secure access through the app, follow these steps:

- Register a HAP account by visiting hap.org/welcome
- Download the app and install on mobile device
- Enter member ID number (from physical ID card)
- Enter the password used to create the HAP account
- Click Login button

Disclaimer:
HAP member benefits app does not guarantee eligibility; your provider must confirm eligibility at the time of your visit. Dual coverage scenarios are not supported by this application; those with dual HAP policies will see the last card he/she received.

Ratings and reviews

They don't like to cover things. I switched back to my previous Advantage plan within 3 weeks.

App contains information about coverage which then conflicts with actual coverage and EOB's. Most significant shortcoming is the fact that they fail to mention whether a provider is Tier 1 or Tier 2, which can result in double the co-pay costs.

They do not identify Tier 1 and Tier 2 in the app which has cost me A TON of money, time, and frustration! I made a formal complaint and no one ever called me back!

What’s new

We updated the app with the latest features, bug fixes, and performance improvements.