
Eric Paquin
I wanted to see each panel and its config and status. Had to ask them to enable that ability on their side. I'm not sure why it's not an option on our side. It was easily approved and allowed. The app could use some updates and tweaks, but it's great for a standard homeowner or consumer. I've already given them feedback for what I would like to see changed.
2 people found this review helpful
Thank you for taking the time to share your experience. Your feedback is essential to us in improving our services.

Cary Colicchio
Inconsistent accuracy. Tried calling and emailing Sunpower over a dozen times and gave up. Had to explain problem over and over each time and no one was able to resolve, so frustrating. The live (right now) monitoring is calculating incorrectly, the other optics are correct, although it took 6 months to get those corrected.
7 people found this review helpful
by SunPower
April 11, 2023
Hi Cary, we would like to apologize for any inconvenience and look further into this situation. We take your feedback and comments seriously and appreciate you bringing this to our attention. I have reached out to your Executive Support Specialist to alert them of your sentiments and notated the case on your behalf.

Roberto Buendia
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When it works, it gives gives good information. This app seems to give good information about our system. However, it has kicked me off twice now, and I can't log in with the app. I can log in with a computer but not the app. This app is useless if it kicks me off every month, and I can't log back in with it. I guess the spp needs to be reloaded monthly.
7 people found this review helpful
by SunPower
March 11, 2023
We sincerely apologize for your experience and would like to investigate this further. When you have a moment, please email us at customersuccess@sunpowercorp.com with your contact details. We will reach out to provide you with assistance and work towards a resolution. We value your business and thank you for bringing this to our attention.