Harriet Ola Ukaoma
Worked well the 1st year I had it. Since the renewal it's been nothing but problems. For an entire week, I had no analytics because the app didn't collect anything. So it just shows "not enough data" as though my baby was not in her crib. The video not only disconnects it just keeps spinning or shows "local only"... Mind you, NOTHING HAS CHANGED, not the crib, not the internet, not the settings, nothing. Suddenly all these issues! Temp is wrong my baby was already sick in a cold room!! Nonsense!
Devin Russell
Over the last 8 months Camera has become useless there this fault in there software, camera has a 144mb uplink to the router but when you try to view the feed it buffers or kicks out when not viewing locally it for the most part works. App will self close in the middle of the night rendering it useless ( on fire tablet and a pixel 6) app, router, and camera always updated. Camera will miss alerts or say the child has been taken out of bed when In fact they haven't. For the price it's a joke.
9ae16a6ff2c4849ca06d9fab54893f04a1f0bf57We are sorry you are experiencing these issues. Our support team will be happy to investigate this and work on a resolution. Please contact them at 1-866-696-2648 or help@nanit.com.
Blaise Thomas
Is it normal that we have to unplug this device from power and replug it about once a day? This is super disappointing for a device that costs so much. It's the only device on our home network that constantly does this and it definitely seems faulty. Issue is definitely a hardware fault. Also the fact that they try to push you in to a 12 month subscription is very disappointing. I don't know if we'll be buying any more Nanit products, but let's see what customer service can do please?
9ae16a6ff2c4849ca06d9fab54893f04a1f0bf57We are sorry you are experiencing these issues. Our support team will be happy to investigate this and work on a resolution. Please contact them at 1-866-696-2648 or help@nanit.com.