Neato Robotics

Neato GmbH

About this app

Now there’s a more intelligent way to clean your floors. With the Neato app and a Neato Botvac Connected series robot, you can control home cleaning from anywhere:

• Start, stop, or pause cleaning even when you’re away from home.
• Receive notifications about the status of your robot.
• Set a regular schedule for daily cleaning of an entire level of your home.
• Run the Neato app on multiple devices.
• Use an Android Wear device? See your robot(s), start/stop cleaning, and receive notifications about your robot’s status.
• Access a cleaning summary that shows where your Neato Botvac has cleaned.

These additional features are available for specific models:

Botvac D7 Connected
• Zone cleaning allows you to clean specific areas on-demand
• Virtual No-Go Lines tell your robot where not to go
• Multiple floor plan support to clean with No-Go Lines on different floors
• Quick boost charging reduces overall cleaning time (based on floor plan size)
• Eco/Turbo cleaning modes
• Extra Care navigation
• Manual Drive to control your robot right from the Neato app

Botvac D6 Connected
• Virtual No-Go Lines tell your robot where not to go
• Multiple floor plan support to clean with No-Go Lines on different floors
• Quick boost charging reduces overall cleaning time (based on floor plan size)
• Eco/Turbo cleaning modes
• Extra Care navigation

Botvac D5 Connected:
• Virtual No-Go Lines tell your robot where not to go
• Multiple floor plan support to clean with No-Go Lines on different floors
• Quick boost charging reduces overall cleaning time (based on floor plan size)
• Eco/Turbo cleaning modes
• Extra Care navigation

Botvac D4 Connected
• Virtual No-Go Lines tell your robot where not to go
• Quick boost charging reduces overall cleaning time (based on floor plan size)
• Eco/Turbo cleaning modes
• Extra Care navigation

Botvac D3 Connected:
• Virtual No-Go Lines tell your robot where not to go
• Quick boost charging reduces overall cleaning time (based on floor plan size)
• Eco/Turbo cleaning modes
• Extra Care navigation

Botvac Connected:
• Eco/Turbo cleaning modes
• Manual Drive to control your robot right from the Neato app

The app is compatible only with Neato Botvac Connected, Neato Botvac D3 Connected, Neato Botvac D4 Connected, Neato Botvac D5 Connected, Neato Botvac D6 Connected and Neato Botvac D7 Connected.

About Neato Robotics
We design home robots that make life easier by taking care of chores like cleaning. Our intelligent robots use sophisticated laser mapping and navigation to scan the room, choose the best path, and automatically vacuum dirt, dust, debris, and pet hair to leave floors neat and clean.

Ratings and reviews

I really, really dislike this product. I've named it Expensive Junk. I'm hoping Best Buy will take it back. I regret allowing a friend to convince me that this is better than another product on the market that I had been using for years. It has been completely unreliable, difficult to keep the connection, and it stalls all the time. I'm hoping to exchange it for the other product I previously used, and only abandoned when I wanted to upgrade to a newer model and I allowed myself to be strayed.

I've uninstalled and reinstalled the app. I get to a certain point, and it won't connect to WiFi. I've this problem time and again with my D3 bot. The difference is getting a hold of customer service. I used to be able to call up on the phone, and they would troubleshoot and alleviate the problem. Now, getting a hold of custom service is a chore that takes multiple days. Neato, you've a great vacuum bot, but you're app, to run the bot, SUCKS.

Terrible app, terrible connectivity, terrible customer service. I got a new D7 today and can't connect to it. I read all the tips, tricks, FAQs, and troubleshooting I could find. I still couldn't connect. I chatted with customer service, who were inconsiderate, rude, took several minutes between responses, and never solved my problem. I'd leave zero stars if I could. CANNOT RECOMMEND

What’s new

Bug fixes and user experience improvements.