325 reviews
Content rating
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About this app

Easily manage your mortgage online with the Newrez app. View account details, choose payment options, access important documents, and more!

Download the Newrez app to:
- View a snapshot of your current loan, including account details, recent activity, and payment info.
- Check the status from application through funding.
- Make a one-time payment, view pending payments, or schedule recurring payments.
- Access statements and documents.

Who is Newrez, LLC?
Newrez LLC (Newrez) is a leading nationwide mortgage lender and servicer. As a lender, Newrez focuses on offering a breadth of industry-leading products, supported by a loan process that blends both human interaction and the benefits of technology into an unparalleled customer experience. Founded in 2008, Newrez is headquartered in Fort Washington, Pennsylvania and operates multiple lending channels, including Correspondent Lending, Wholesale, Direct-to-Consumer, Retail, and a network of joint venture partners. The servicing business operates through Newrez’s servicing division, which consists of its performing loan servicing division, Newrez Servicing, and its servicing division, Shellpoint Mortgage Servicing. Newrez is a member of the New Residential Investment Corp. family. More information is available at https://www.newrez.com/

NMLS #3013. Equal Housing Lender. Licensed in all 50 states. For our complete licensing information, please visit https://www.newrez.com/licensing-disclosure-information/
Updated on
Jul 1, 2022

Data safety

Safety starts with understanding how developers collect and share your data. Data privacy and security practices may vary based on your use, region, and age. The developer provided this information and may update it over time.
No data shared with third parties
Learn more about how developers declare sharing
No data collected
Learn more about how developers declare collection
Data is encrypted in transit
Data can’t be deleted
325 reviews
Kristin Kujawa
June 14, 2022
Update is garbage! It takes forever for it to load. Have to close and reopen the app several times for it to even work. Once I finally logged in, it doesn't even show my loan. It just continues to try to load. And the drop down menu is so high on the screen that you can't access it!
8 people found this review helpful
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NewRez LLC
June 17, 2022
We value your input. Please e-mail us at customertechsupport@newrez.com with the best way to contact you. We’ll do everything we can to help!
Scott and LeAnne Cadigan
January 6, 2022
I should have "listened" to other users because, no matter what I select (make a payment, statements, etc.), I get the "please wait" error message, which just spins and spins, with no way out, except to close down the app. By the way, please don't ask me to email customer service because everyone is having the same problem and you already know it, so please fix the app or shut it down.
32 people found this review helpful
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NewRez LLC
January 10, 2022
We appreciate your review and will be glad to assist and improve your mobile app experience! To ensure the best service is given to each customer, we ask that you write to customertechsupport@newrez.com with more details about the error you experienced. Please provide a screenshot of the error message if you were provided with one. Thank you!
Alicia Richardson
May 13, 2022
Unhappy with latest update. The login screen did not load correctly. Had to shut the app several times and reopen it before it would properly work. Then it took several tries to log out due the menu icon tha has the logout option didn't open like it should. Was hesitant on even using the app to make my payment, was concerned the payment would get screwed up since there were clearly glitches caused by the new update.
12 people found this review helpful
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What's new

We are continuously improving your digital experience and enhancing the security features. We've made some changes to improve the UI and app performance in this update.

Improvements & Bug fixes
* New SignIn with Okta
* New Payment Screens
* Improved look and feel for cancelling scheduled or recurring payments
* New Servicing loan Screens
* Performance improvements

We're always working to improve our app. Please continue to send feedback to customertechsupport@newrez.com.