Newrez

Newrez LLC

About this app

Easily manage your mortgage online with the Newrez app. View account details, choose payment options, access important documents, and more.

Download the Newrez app to:
- View a snapshot of your current loan, including account details, balance, recent activity and payment info.
- Make a one-time payment, view pending payments, or schedule recurring payments.
- Download your statements and other documents.
- Check the status of your loan, from application through funding.

Who is Newrez LLC?

Newrez is a leading mortgage company that combines mortgage origination and servicing to provide a customer-first journey and help our customers make smart moves throughout the lifetime of their mortgage loans. Differentiated by its origination platform, the company provides customers with unparalleled lending options to purchase and refinance. Its servicing business services loans on behalf of Newrez customers and includes third-party servicing brand, Shellpoint Mortgage Servicing. Founded in 2008, Newrez is headquartered in Fort Washington, Pennsylvania and is a member of the Rithm Capital family of companies. More information is available at https://www.newrez.com/

NMLS #3013. Equal Housing Lender. Licensed in all 50 states. For our complete licensing information, please visit https://www.newrez.com/licensing-disclosure-information/

Ratings and reviews

I have not been able to login to the app for about a year. I login with biometrics and it seems to be successful but it sits on the login screen. but the login button doesn't work after I try once. have to use the website. issue 2:. I signed up for bi-monthly payments, which is supposed to help pay off earlier, but Newrez does this trick on the back end. if the amount isn't enough for a full payment they hold it until it is a full payment. This completely defeats the purpose. should be illegal.

never had much info in the app. recently, they randomly decided to remove all info about my loan from the app. I can log in, but there is nothing there. apparently I have to go through a whole thing to get it back. just a pretty poor user experience so far. not a useful app when it doesn't have the info you need to begin with then randomly removes what it does have so you can't monitor your loans/accounts without logging in on desktop.

Works well, IF you can sign in. The past few months each time I try to sign on through the app, biometric or PIN, it just freezes on the welcome screen and doesn't advance. I've tried uninstalling and starting over, no change. I feel like I get lucky on the times it goes through. We have two accounts and when I can get signed in, it won't allow us to pay the other account ahead unless we label it extra principal, therefore, it doesn't count as the coming months amount due. Please fix the app!

What’s new

We’re introducing new tools to help you get mortgage guidance more easily inside the app. This release includes Rezi Chat, a brand‑new assistant that helps you find answers quickly, along with an improved HELOC experience that lets you access your HELOC funds directly in the app.
As always, we’ve made additional performance improvements and bug fixes to keep everything running smoothly.
Thanks for using our app!