NCBA NOW

Craft Silicon

About this app

The NCBA NOW App is an app owned by NCBA Bank on android. The NCBA NOW app has exciting features that make your banking experience with NCBA Bank fast and convenient. The app can also be used by non-NCBA Bank customers.

Enjoy the following features when you download the NCBA NOW app:

•Payment of eCitizen Government services
•Hide/unhide your account balance
•Credit card bill payment, balance and statement viewing
•Debit and Credit Card Set PIN and Change PIN
•Insurance premium payments
•M-Pesa to NCBA Account transfer
•KRA domestic payments (iTax)
•Unit Trust accounts management
•Details of your Relationship Manager
•Fast contact to NCBA contact centre via telephone, email and WhatsApp
•Secure payment options via RTGS, EFT and Pesalink
•Lipa na M-Pesa services (Paybill / Buy good / Till) directly from your account
•Top up for Expressway toll payments
•Airtime purchase that is linked to phone book address
•Buy and sell forex through the FX Now feature

Ratings and reviews

One of the worst designed mobile banking apps I've ever seen. The biggest drawbacks for me is that I can't access joint accounts, there is no in-built customer support chat, and I can't apply for any additional services (like opening a fixed deposit account, which instead requires you to leave the app & visit them in-person). It's only saving grace is that it works consistently. I've seen other Kenyan banking apps fail regularly. The NCBA online banking is just as badly designed too. Garbage!

app has been great since I started using it. However, lately, transactions have been taking forever to complete. Even Internal Fund Transfers. Imagine the embarrassment of trying to pay at the supermarket only to realize the funds you transferred an hour ago are yet to reflect in the beneficiary account, yet the source account has already been debited.

Requiring me to turn on location services with the highest accuracy is obnoxious. I see the need for showing nearest branches but that's not a core feature of the app and this should not prevent me from using the app. It works reliability most of the time but the design is archaic and doesn't reflect the bank's stature.

What’s new

New and improved onboarding experience to help new customers get started easily