
Steve Chege
Over the last year the app has been having multiple glitches including failing to launch or transact at critical moments when one needs to settle bills. Kindly fix it as all one gets from customer care is "sorry for your experience". A payment gateway needs to be solid for trust/ reliability in business.
4 people found this review helpful
Craft Silicon
February 6, 2026
Hello Steve Chege, thank you for sharing your feedback on our app. We are truly sorry for this experience. We will gladly support you. Please email us at contact@ncbagroup.com for further support. ^WG

Calvin Kamau
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Woiye you guys are being let down by such poor customer service agents: deceitful, unethused by their work, and rarely get things done. I had to wait an entire week just to register an account, which I did in a few minutes on the KCB app. Kwani you guys are not paying BuruBuru Branch staff or take them out for team buildling?? Good riddance.

Sabir Osman
This is very frustrating, the app keeps hanging on payment, sometimes it just keeps loading when logging in, today I really got embarrassed when making payments at the supermarket 😞,I use this app to even buy sugarcane, that's how much I use it.
2 people found this review helpful
Craft Silicon
February 6, 2026
Hello Sabir Osman, thank you for your feedback on the app payments. We are earnestly sorry for the app experience. We would like to help. Please contact us through contact@ncbagroup.com. ^WG