My2N

2N Telekomunikace a.s.

About this app

One app for convenient, reliable, and secure mobile access and remote door answering – you’ll never miss a visit or delivery again!

Key features

Open doors secured by 2N intercoms and access readers using only your phone
Answer 2N intercom calls from anywhere
Monitor home surroundings via the intercom or other IP cameras
Are you managing the My2N App for tenants or employees?

Online pairing allows you to issue credentials remotely via the My2N Management Platform. Users will receive their credentials instantly in the app, so they don’t need to be physically on-site and pair their phones with the reader.

Please note, My2N has completely replaced 2N Mobile Key.

Other features include:

• Free credentials

• Vibration feedback

• Home screen widget

• NFC door unlock option

• Simultaneously supported authentication modes

There are 4 ways to use the My2N App to open doors:

Touch mode lets you open the door without removing your phone from your pocket or bag. Simply touch the reader with your hand or a spare elbow

Tap mode allows you to trigger door opening from a greater distance by tapping the button in the app. Perfect for car park or garage access.

Card mode allows you to authenticate by presenting your phone against the reader without needing to unlock the screen.

Motion mode offers the highest level of convenience: simply approaching the reader with your phone on your person will open the door!

What powers 2N’s mobile access?

2N’s own WaveKey technology, based on Bluetooth, is the driving force behind our mobile access. It offers reliable, secure, and convenient entry – allowing you to leave the keys at home!

It prevents unwanted door opening by only opening doors when the mobile phone is approaching the reader or the intercom - static phones and phones moving away from the reader won’t authenticate.

Bluetooth credential security is guaranteed by government-grade AES encryption over our proprietary channel. Benefit from the option of NFC door unlocking too, if your phone and 2N reader support it.

My2N utilizes a foreground service for the following purposes:

Calling: To seamlessly initiate and manage calls. Without the foreground service, users will only receive notifications of incoming calls but will not be able to receive the calls themselves.

Bluetooth Door Opening: To unlock doors by touching a nearby access device (such as an intercom or reader) without needing to open the app.

Ratings and reviews

Ok - seems to be working now, though I had issues. App worked, but not the camera for some reason. Decided to uninstall and reinstall, but then on the reinstall the download sort of froze. To be fair, I don't know if that was Google or the app. Finally got it to install after hours of trying to figure it out. Anyway, seems to work well now, but between the app being down for weeks and the frustration with the reinstall, leaving at 3 stars for now (upped from just 1).

Horrible app. Not very reliable. Extremely difficult to troubleshoot. 2N customer service always requires you to jump through many hoops to get anything resolved. Sometimes I'll answer a call and the app will just be blank. I can hear the person at the door and speak to them but can't actually let them in or end the call since the app window is blank. I've switched phones now and I can't even login, all I get as an error message is "Login Failed". Not helpful.

I've tried to get this running but the app won't work on Android. It's fails at login while trying to register the phone. I tried to reach support but got no response. I'm pretty disappointed with this product and app now. Edit: I can't find an email address for support on the website, the wiki, or when I'm logged into the service. There is also no ability to attach logs when I submit a ticket via the service. Can you provide an email address?

What’s new

New functionalities for Apartment admins:
- Create regular users with Mobile Video License and Mobile Access
- Add login-less users with just a name and PIN — and upgrade them later
- Edit or delete existing users
- Assign access credentials and track Mobile Video License usage
Various improvements and bug fixes