
Michael Binegar
Definitely not the best credit card app. Not very user friendly. After clicking on something in the drop down menu it's not always easy to get back. I often have either close the app or hit "switch account" to do something else. I've been using the app for just a short time since my Ally account switched over. In that time there have been multiple instances where I was unable to log in for an entire day or even two. That is unacceptable.
Thank you for sharing your experience, Michael. We take all feedback seriously, as we strive to improve our customers’ experiences. If you are ever in need, please reach out to us at 833-845-1900 for assistance. We are happy to help.

Danielle Oakes
App does not open properly. Sometimes it gets as far as the login screen where the submit button does nothing when you click it. Other times, it gives a blue background with spinning wheel and never even gets to a login screen. Poor coding and design. For a credit card app, the main feature is to be able to log in, then see balance or pay bills. This app doesn't function that way.
1 person found this review helpful
We appreciate you taking the time to leave a review, Danielle. We take all feedback seriously, as we strive to improve our customers’ experiences. If you still need assistance, please call us at 833-845-1900. We are happy to help.

Jon Kruger
I used to be able to use Google password auto fill to automatically fill in my username and password but since the new bank took over and I have to use the new app I can't do that anymore. Since I use 10 digit randomly generated passwords which are impossible to remember. I have to go look up the password write it down (it includes small and capitol letters, numbers and symbols) the manually enter it then destroy the paper I wrote it on. This is a huge pain!! I really hope they fix it!
7 people found this review helpful
Merrick Bank
April 1, 2026
Thank you for sharing your feedback, Jon.
If you need assistance with the online platform or logging in, please contact us at 833-845-2200.