One Medical

1Life Healthcare, Inc.

About this app

One Medical is reimagining the doctor's office. Our app makes it easy to get primary care for your body and mind right from your phone. Need to schedule an appointment with your doctor? Request a prescription renewal? You can even get answers to your medical questions after-hours, if you join as a member. With One Medical, your doctor's office is at your fingertips, 24/7.

Here's some of what you can do in our app:

• Schedule in-office or remote visits in states where we have offices (billed to you or your insurance)
• Get 24/7 on-demand care nationwide with Treat Me Now and Urgent Video Chat (with a membership)
• Receive reminders for upcoming visits and service recommendations
• Send and receive secure messages with a provider
• Request prescription refills, or renewals with a membership.
• Access your health records and care plans
• Sync your data with Apple Health
• Manage bills, copays, and insurance
• Find offices close to where you live, work, and travel

Download the app to get started with One Medical today.

About One Medical

We're a primary care practice designed around your needs and your life. We accept most major health insurance plans, including Medicare. Our providers take the time to get to know you and work with you on your health goals, so you feel seen, heard, and cared for. We have primary care offices in many U.S. cities and offer 24/7 on-demand virtual care, so exceptional care is always within reach — from preventive care and mental health to illnesses and injuries.

One Medical patients enjoy:

• Compassionate providers who take time to listen
• Appointments that start on time
• Drop-in lab services at One Medical offices
• Referrals to top specialists when needed

Learn more at onemedical.com or ask your employer if One Medical is one of your employee benefits.

Ratings and reviews

For starters the Care Plan tab just flat-out doesn't work. Since I setup the service weeks ago it just has "Something went wrong. Please try again later." The web SSO for an app makes zero sense, and no local auth/app lock option. If it weren't for the email alerts I have turned on I don't know anything would ever get done. App notifications are garbage. Well that's another problem. Most of the notifications are for outstanding care items. Items that I can't act upon because of the bug.

This app is pretty much trash on Android. The ability to take a clear photo of your insurance card is not possible. I have a Samsung S10. Push notifications are inconsistent. Thank goodness I get email reminders. The questionnaire is not adaptive. Respond with "None of the above" and the following prompt asks you for more details 🙄. This app has a ways to go before it's useful for more than simply booking an appointment.

Just joined and have had to fill out the questionnaire twice (super annoying since I have a lot of medical issues requiring a lot of medication, so inputting all of this information takes a while). I'm not sure I have the patience to fill it out again. There really needs to be an auto-save option for the form or something to make this process less painful and clunky. Suggestion: add more options for illnesses/diagnoses, so all we have to do is check a box.

What’s new

If you're enjoying using the app, please leave us a review!

Having problems with the app or have suggestions to make it better? Let us know at [e-mail].

Minor bug fixes and improvements