144 reviews
Content rating
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About this app

Download today to discover what the My SSP app can do for you.
Created by clinical and cultural experts, the My SSP app helps international and domestic students succeed by providing access to Morneau Shepell’s Student Support Program (SSP). Students can access the program anytime, anywhere, 24/7, to connect with a Student Support Advisor who speaks their language, understands their culture, and can work with them to succeed while studying abroad or at home.
• Is free to download and available worldwide in six languages (English, French, Korean, Chinese, Arabic and Spanish).
• Features immediate, confidential and culturally relevant support in various languages for any of life’s challenges.
• Let students call or chat with a Student Support Advisor 24/7.
• Has interesting articles and videos on a range of health topics, produced specifically for busy students.
Updated on
Dec 22, 2022

Data safety

Safety starts with understanding how developers collect and share your data. Data privacy and security practices may vary based on your use, region, and age. The developer provided this information and may update it over time.
This app may share these data types with third parties
Location, App activity, and App info and performance
This app may collect these data types
Personal info
Data is encrypted in transit
You can request that data be deleted
144 reviews
Google User
February 21, 2021
The app isn't all its cracked up to be. It is NOT meant for online counseling (as you are provided a 30 min 'counselling' session, that can be done via chat or phone, once every 24-hour period.) Moreover the online counselors receive different training than in-person ones -- which may explain why conversations feel scripted, impersonal, and cold. Overall, the purpose of the app is to set you up with an ongoing counselor, for whom you have book an appointment with.
20 people found this review helpful
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A Google user
December 18, 2018
This is my fourth time trying to talk to a "counsellor" on this app. 3/4 if those times that I managed to actually connect to one, they didn't respond after the first, "hello how can I help you?". Each time I wait no less than 30 minutes for a single response that doesn't come. 3 other times I've been told I'd be contacted when someone was available (during a time where things were too busy) but to recieve no notifications or anything despite being explicitly told that I would be called.
28 people found this review helpful
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Erin DeVeber
September 12, 2021
Nice in theory. It's available through my university but the fitness portion requires another app that only works on apple products and chrome books, so as a windows/android user I'm sol. Also I can't connect to anyone w/ the "24/7" chat and call features. Kinda bummed my tuition paid for this instead of services we can actually use.
7 people found this review helpful
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Morneau Shepell Ltd
May 17, 2022
Hi there - thank you for your feedback! Our Virtual Fitness solution is available on both Google Play and the App Store, and through the web. We encourage you to give it another shot! As for your experience with the chat feature, can we ask you to submit your experience at www.myssp.app/ca/feedback please so we can look into it?

What's new

Fixed: Users now receive a notification when they are using chat in the background to notify them that a counsel(l)or has responded to their message
Fixed: Users are now able to apply or clear filters