My SSP

Morneau Shepell Ltd

About this app

Download today to discover what the My SSP app can do for you.
Description
Created by clinical and cultural experts, the My SSP app helps international and domestic students succeed by providing access to Morneau Shepell’s Student Support Program (SSP). Students can access the program anytime, anywhere, 24/7, to connect with a Student Support Advisor who speaks their language, understands their culture, and can work with them to succeed while studying abroad or at home.
My SSP:
• Is free to download and available worldwide in six languages (English, French, Korean, Chinese, Arabic and Spanish).
• Features immediate, confidential and culturally relevant support in various languages for any of life’s challenges.
• Let students call or chat with a Student Support Advisor 24/7.
• Has interesting articles and videos on a range of health topics, produced specifically for busy students.

Ratings and reviews

The app isn't all its cracked up to be. It is NOT meant for online counseling (as you are provided a 30 min 'counselling' session, that can be done via chat or phone, once every 24-hour period.) Moreover the online counselors receive different training than in-person ones -- which may explain why conversations feel scripted, impersonal, and cold. Overall, the purpose of the app is to set you up with an ongoing counselor, for whom you have book an appointment with.

This is my fourth time trying to talk to a "counsellor" on this app. 3/4 if those times that I managed to actually connect to one, they didn't respond after the first, "hello how can I help you?". Each time I wait no less than 30 minutes for a single response that doesn't come. 3 other times I've been told I'd be contacted when someone was available (during a time where things were too busy) but to recieve no notifications or anything despite being explicitly told that I would be called.

Nice in theory. It's available through my university but the fitness portion requires another app that only works on apple products and chrome books, so as a windows/android user I'm sol. Also I can't connect to anyone w/ the "24/7" chat and call features. Kinda bummed my tuition paid for this instead of services we can actually use.

What's new

- NEW! Depression Hub - Students can now effectively access depression content in an easy, intuitive manner
- My SSP app (iOS, Android) is now WCAG 2.1 AA compliant
- New prompt for review notification
- Fixed logo stretching issue for some school logos