Student Support

Morneau Shepell Ltd

About this app

Created by clinical and cultural experts, the Student Support app (formerly My SSP) helps students succeed by providing access to the TELUS Health’s Student Support Program (Student Support). Students can access the program anytime, from anywhere, to connect with multilingual clinicians. Our team is experienced in working with students from diverse backgrounds, who understand the challenges that students face.

Ratings and reviews

The texting services it provides is mediocre at best. Scripted, with a range of helpfulness. Some are great, some are not, and all of them type super slow. The first person I talked to suggested scheduling recurring counseling sessions (why I tried mySSP in the first place) and despite getting confirmation emails, two different counselors didn't show up. This app honestly caused me more problems than it's worth. I would've recommended it in the past, but not anymore.

I was immediately told that students are only allowed to use this service at one time during their entire course of attending classes and that you will be barred from attempting to reach out if you ever have issues crop up again. I was not asked my user password or security question but was instead immediately turned away despite being in the middle of a severe depressive episode just looking for advice. it only made my episodes worse.

The app isn't all its cracked up to be. It is NOT meant for online counseling (as you are provided a 30 min 'counselling' session, that can be done via chat or phone, once every 24-hour period.) Moreover the online counselors receive different training than in-person ones -- which may explain why conversations feel scripted, impersonal, and cold. Overall, the purpose of the app is to set you up with an ongoing counselor, for whom you have book an appointment with.

What's new

Formerly My SSP by LifeWorks, we are now Student Support. Changes include: Bug fixes and rebranding improvements.