Student Support

2.9
168 reviews
50K+
Downloads
Content rating
Everyone
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About this app

Created by clinical and cultural experts, the Student Support app (formerly My SSP) helps students succeed by providing access to the TELUS Health’s Student Support Program (Student Support). Students can access the program anytime, from anywhere, to connect with multilingual clinicians. Our team is experienced in working with students from diverse backgrounds, who understand the challenges that students face.
Updated on
May 27, 2024

Data safety

Safety starts with understanding how developers collect and share your data. Data privacy and security practices may vary based on your use, region, and age. The developer provided this information and may update it over time.
This app may share these data types with third parties
Location, App activity, and App info and performance
This app may collect these data types
Personal info
Data is encrypted in transit
Data can’t be deleted

Ratings and reviews

2.9
165 reviews
Danielle Law
April 29, 2023
The texting services it provides is mediocre at best. Scripted, with a range of helpfulness. Some are great, some are not, and all of them type super slow. The first person I talked to suggested scheduling recurring counseling sessions (why I tried mySSP in the first place) and despite getting confirmation emails, two different counselors didn't show up. This app honestly caused me more problems than it's worth. I would've recommended it in the past, but not anymore.
11 people found this review helpful
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AConspiracyofRavens
March 15, 2023
I was immediately told that students are only allowed to use this service at one time during their entire course of attending classes and that you will be barred from attempting to reach out if you ever have issues crop up again. I was not asked my user password or security question but was instead immediately turned away despite being in the middle of a severe depressive episode just looking for advice. it only made my episodes worse.
17 people found this review helpful
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A Google user
December 18, 2018
This is my fourth time trying to talk to a "counsellor" on this app. 3/4 if those times that I managed to actually connect to one, they didn't respond after the first, "hello how can I help you?". Each time I wait no less than 30 minutes for a single response that doesn't come. 3 other times I've been told I'd be contacted when someone was available (during a time where things were too busy) but to recieve no notifications or anything despite being explicitly told that I would be called.
40 people found this review helpful
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What's new

Formerly My SSP by LifeWorks, we are now Student Support. Changes include: Bug fixes and rebranding improvements.