OnStar Guardian: Safety App

4.3
7.39K reviews
1M+
Downloads
Content rating
Everyone
Screenshot image
Screenshot image
Screenshot image
Screenshot image
Screenshot image
Screenshot image
Screenshot image
Screenshot image

About this app

SAFETY SERVICES RIGHT ON YOUR PHONE
 
Get family safety services — Roadside Assistance, help in a crash, family locator and Emergency Services — with the OnStar Guardian® app. No matter where you are, we're with you and your family – in any vehicle, on your motorcycle, even through your home’s smart speaker. Eligible OnStar Members receive the OnStar Guardian app as part of their plan. A standalone plan is only $15 a month. Plus, you can share the app with up to 7 friends or family members at no additional cost.
 
FAMILY SAFETY THAT GOES WHERE YOU GO
 
Mobile Crash Response
•      Crash detection that can send for help automatically
•      Smartphone sensors can detect a car accident and alert an OnStar Advisor
•      Help in a crash in any vehicle — or on your motorcycle
 
Roadside Assistance
•      Don't get stranded. Get help on the road, jump a dead battery, get assistance with a flat tire — you can even get fuel delivered or request a tow
•      Roadside Assistance for any vehicle or motorcycle
 
Location Status
•      Togetherness when you're apart. The family locator that lets you share and save real-time locations, view a live map, even send departure and arrival notifications
 
Emergency Services
•    Help when it's needed. The red Emergency button provides priority access to an OnStar Emergency Advisor 24/7
•    Get specially trained assistance with medical issues, severe weather and more — all while our Advisors send First Responders to your exact location
 
 
The OnStar Guardian skill for Amazon Alexa
•      Get Emergency Services from an OnStar Advisor — right in your home
•      Ask for help right from your compatible Amazon Alexa-enabled device
•      Link OnStar Guardian with your Amazon account to enable the skill

LIMITATIONS
 
Price subject to taxes and fees. See onstar.com/plans/guardian-app for details and limitations.

U.S. and Canada only. Available on select Android devices. OnStar Guardian service plan, cell reception, GPS signal and device data connection required. May not transmit all crash data. You may cancel at any time by calling 1.888.4ONSTAR (1.888.466.7827).

Location Status services designed to locate compatible smartphones with Location Services permission enabled. Functionality varies by mobile device and plan. Data rates may apply. Terms and limitations apply.

Roadside services provided by Signature Motor Club, Inc., a member of the Allstate family of companies. Roadside services are for passenger vehicles (cars and trucks) and motorcycles only. Limitations and restrictions apply. Towing services can be used four times per year then additional charges apply. Additional charges apply to tire changes when a spare tire is not provided.  

Up to seven additional individuals can be added to the “My Family” section within the app.

Select service plan required. OnStar Guardian skill and associated OnStar services requires successful account linking with Amazon Alexa, completion of a safety profile including an accurate and up-to-date physical address of the Alexa- enabled device. Physical Address must be confirmed and updated in the OnStar Guardian app. Device data connection is required. OnStar links to emergency services. Amazon, Alexa and all related logos are trademarks of Amazon.com, Inc. or its affiliates. Terms apply.
Updated on
Feb 7, 2024

Data safety

Safety starts with understanding how developers collect and share your data. Data privacy and security practices may vary based on your use, region, and age. The developer provided this information and may update it over time.
This app may share these data types with third parties
Location, Personal info and 5 others
This app may collect these data types
Location, Personal info and 6 others
Data is encrypted in transit
You can request that data be deleted

Ratings and reviews

4.3
7.17K reviews
Lynn Wynnfield
December 19, 2023
USELESS! Zero! My location tracking quit working. It had worked great for first few months. Contacted OnStar, submitted all info requested, kept getting emails from different people in supposedly different departments promising help, but it's still not working! Reports about this issue go back over a year with no fix. If you expect the app to locate and send help to a family member it can't because it locks on to one location and always thinks they are there! Never updates after this happens.
64 people found this review helpful
Did you find this helpful?
OnStar, LLC
December 19, 2023
We regret to hear about your experience, Lynn. This is certainly not what we want for our customers, but we'd love the opportunity to make it right. When you have a moment, please email us some additional details to socialmedia@gm.com with the subject line "ATTN: Guardian App/Lynn Wynnfield" so we can further assist. ~Mae
Michael Solla
January 28, 2024
Unimpressed with the app thus far. Basically wants to use your location all the time so it's going to burn battery and doesn't even show the location of your vehicles (assuming you have the appropriate OnStar plan) so it's strictly for tracking mobile users from what I could tell. I'm sure it has its use for folks just want tracking family members all the time. I wanted to use his app to track my cars, not just people. Will uninstall.
8 people found this review helpful
Did you find this helpful?
OnStar, LLC
January 28, 2024
Thanks for your review, Michael. The Guardian App is not connected directly to your vehicle. Please reach out to us at at socialmedia@gm.com with "ATTN: Guardian App/Michael Solla" in the subject line so that we may discuss what other options may best fit your current needs. We'll be on the look out for your message. ~Kyja
Paul Barsamian
January 1, 2024
This app adds no value, the setup doesn't accurately describe permissions required which sends you into a loop, and for God's sake, you don't need my phone position if the damn car has a GPS. There's absolutely no reason I would want you to have that level of information about me all the time in the background. Frankly if I could do remote management of my vehicle without Onstar over a separate paid connection I would because the 40 dollars a month I'm being charged is too much.
20 people found this review helpful
Did you find this helpful?
OnStar, LLC
January 2, 2024
This is certainly not the experience we want you to have with the app. When you have a moment, please send us an email with more details to socialmedia@gm.com and “ATTN: Guardian App/Paul Barsamian” in the subject line. Our team would like to look into things further with you. ~Mae

What's new

- Miscellaneous Bug Fixes