Jan Kaiser
App stopped working 2 days ago (v5.1.0). I tried disconnecting & reconnecting my tracker (Google Fit), but it didn’t work. Tried other trackers (Strava, Garmin), but none worked. When I click on the tracker, a pop-up opens entitled “When connecting a tracker…” , with 2 options. When I click on “Got it”, nothing happens. Tried reinstalling the app, no dice. Tried another phone (also Android), no success. Tried creating a new account; again, no success. Did the update on 7 May break something?
2 people found this review helpful
Rick Austin
Great idea and always nice to get something for nothing (or keeping fit?). Bad points, surely there is something that can be done to address the tracker software? It rarely seems accurate and has been known to be missing 10-20,000 steps from my day on occasion.
Hi there, we are sorry to hear you are having issues with syncing. We would love to help you if you could pop us an email support can help assist you, please email us at support@openplay.co.uk any information you can provide us will help our investigations. Thanks, The OpenPlay Team