
tara tower
terrible app, DO NOT buy spytec device. just set it up today and paid for 3 months of service. the app when opening drops me in the middle of the ocean in another country. I have to search the world for the device location. won't let me set up places or boundaries. I spoke with them about a refund of the 3 months as I'd be cancelling. they said I could get a refund on the device but not the subscription that I'm unable to use
2 people found this review helpful
Hapn Holdings Inc
March 19, 2026
Hi Tara, we’re very sorry for your experience. We understand how frustrating this must have been. Initial GPS connection issues can sometimes cause incorrect locations, and we’d really like to help fix this quickly. We’ve reached out to make this right, including your subscription concerns. Please check your email or contact us directly.

Mike D
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The last couple of days experiencing this app has been nothing short of phenomenal. The accuracy is wonderful. I have not experienced delays in notifications. The map is readable and detailed as well as the alerts you receive, and most of all, the software is user-friendly. The only downside is that you have to pay for each additional tracker at full price. A discount would be awesome for using two or more trackers. And thanks to the developers for reaching out when I did have an issue!!!!!
24 people found this review helpful
Hapn Holdings Inc
August 18, 2023
Hi there, we apologize for the inconvenience! Please uninstall and reinstall the app to resolve the issue. Don't hesitate to reach out to us at support@spytec.com if the issue persists.

Andy
Ever since the rebranding, the app glitches and locks up frequently. I have to Uninstaller, reinstall, and enter my login info 2 or 3 times before I can use the app again. Things were just fine when it was still Spytech. I don't understand why trying to fix something that wasn't broke was a good idea. If this keeps up, I'm switching to a different platform. I'm not going to continue paying money just to get frustrated with something that doesn't work.
35 people found this review helpful
Hapn Holdings Inc
March 30, 2023
Hi Andy, we are sorry to hear that you had trouble after the latest update! Rest assured, the rebranding did not impact the app's performance. Please ensure there is no auto-added 'space' before or after your username/email. This is the most common reason why end-user login attempt fails. Please email support@gethapn.com for any assistance.