
Alisa Moore
app would be 5 stars if orders went through or you could actually get ahold of someone when it glitches. If you add a tip to the order it will never go through to the local Shipley you choose, then you can't get a refund or pickup your order or get in contact withsny form of support so your just out money. Happened twice now and I still haven't gotten any response from corporate l, very disappointed.
5 people found this review helpful

The Shepards
First, the app had a tip feature, which automatically added a tip. It was very hard to even notice that it was there. You really had to be paying attention, which is just sneaky. To me It's like being asked to tip at a McDonald's drive through. Tipping culture is getting out of hand. I guess not enough people were tipping so now there is a $1 service fee to do mobile order which is insane considering mobile ordering usually makes things easier for employees. Taking this off my phone.
15 people found this review helpful

Eddie de Leon
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I grew up on Shipley Do-Nuts. I like that ya'll have started a points system. I kinda felt it was a little difficult getting started, because, you register through the QR square, then you have to download the app, at first I didnt know that,but i know that now.I would also like to request a "Missed transaction " button. For when we forget to scan or forget our phone. Thank you so much for the many years of memories and Great donuts.
5 people found this review helpful