
Dakota Dominguez
This app is perhaps the slowest app I've had the displeasure of downloading. I know my current phone may be older than average, but NONE of my other apps have this issue. I had an easier time looking things up & adding things to my cart through Petco on my mobile browser. Additionally, you can't see review details at all! You can see the overall star rating but you can't see what people are *saying* about it. All-in-all a frustrating experience.
72 people found this review helpful
Petco Animal Supplies, Inc.
October 14, 2024
Hello, we apologize for your inconvenience. Please reach out to us at apphelp@petco.com with additional details (email, first and last name, app version, etc) so we can help make it right. We hope to hear from you soon. Thanks!

Angela Mathias
This app sucks. Like, a lot. I changed my password, it was accepted, I went to log back in, password is in correct. I got the email, verified the code, it kicked me out and said it was wrong. And I'm using copy and paste, so it's not like I was typing things in wrong. Then, I create a new account because I don't have the patience, get all the way through purchase, and get an error message, though the order went through. Get it together, Petco. There are too many other options.
43 people found this review helpful
Petco Animal Supplies, Inc.
December 23, 2024
Hello, we're sorry to hear about your experience. We truly value your feedback. Could you please send us an email at apphelp@petco.com with more details about this issue you faced? Meanwhile, we have a new updated version 9.3.0 in app store,
where we fixed some issues we had before. Thank you!

Lorrie S.
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At first the app ran smoothly. Now the only thing that it is good for is frustrating the person using it. I logged into Petco using the app today to purchase dry and canned cat food for pickup. As soon as I selected the cat icon I was asked how I was going to receive it..either pick up or delivery. I selected pick up...nothing showed up. Not a single brand of cat food was made available to purchase. I uninstalled and reinstalled hoping that would help. NOPE it just doesn't work at all.
3 people found this review helpful