AES Student Loans

PHEAA

About this app

The AES Student Loans App makes managing your student loan account as convenient as can be! Manage your AES account from anywhere, anytime!

ACCESS YOUR ACCOUNT
· Sign in has never been easier! Use your Fingerprint for lightning-fast access to your loans!

ACCOUNT DETAILS AT YOUR FINGERTIPS
· Visualize your loan balance
· View your individual loan details
· See a history of payments you've made
· Update your contact information and manage saved bank accounts
· Access your bills, letters, and tax documents

MAKE PAYMENTS
· Schedule payments quickly with saved bank accounts
· Target payments to specific loans
· Payoff loans (with current or future date quotes)

MANAGE DIRECT DEBIT
· View Direct Debit details
· Suspend a scheduled Direct Debit payment
· Cancel your Direct Debit agreement

HELP CENTER
· Access American Education Services contact information for obtaining customer support.
· Submit account related customer support inquiries.

PLAN FOR SUCCESSFUL REPAYMENT OF YOUR LOANS
· Get payment estimates for repayment plans that best meet your goals
· Change your payment due date
· Review the status of your request for Income-Driven Repayment (IDR) Plans

We have many new features on the horizon, so stay tuned for exciting new updates!

Ratings and reviews

This app will randomly not work now and then, for seemingly no reason— just straight up fails to log in, providing an error message. This issue will happen every few months, sometimes I think the issue's been fixed, but then 3-4 months later bam, suddenly the app is non-functional for days or weeks at a time for no reason. Bad developer team. update: It's at the point that I have to clear app data every single time I want to log into the app, and now even that doesn't work. Useless app

Their customer service email option never goes through, I just get an error when I try to send an inquiry. AES also takes DAYS to process payments/pull funds from your bank account after the due date, which has caused financial issues for me many times. It's my opinion that they do this to bait late fees and increased interest rates. Avoid them if you have the choice.

Don't use the app, just use the website. When it works, it works, but I've had more situations where it doesn't. Biometric login rarely if ever works. No matter how many times I tell the app to remember me, it fails. Maintenance windows are never announced, which has caused me to be unable to login from the app and not be able to pay my balances on time, causing my credit score to drop. When contacting support for these issues, they tell me to just use the website, not helpful at all.