
Will S
Defective Device Purchased a 4-outlet SmartPlug and had difficulty pairing right out of the box. After many tries, it finally connected. Fast forward 6 months... had to change networks. Could not get it to pair/connect again. Didn't have time to deal with it, so left it. When I did get time, I reached out to Philips/Jasco support (which was right around the 1 year mark). Agent tried troubleshooting but also could not get it connected, said it was defective. They wouldn't replace the unit.
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