
Pádraig Devine
I think the app is great. I've only had it for about two weeks, but I've found it very useful so far. One feature I really like is that if you forget to set the alarm before leaving the house, you can easily do it through the app. I also contacted support through the app and received a phone call very quickly. My query was dealt with promptly, politely, and in a very friendly manner. Overall, I've been very impressed with the app so far.
Sector Alarm Group
July 15, 2026
We're thrilled to hear that you're enjoying the app and that our support team was able to assist you promptly and in a friendly manner. We'll make sure to pass your feedback along to the team!

Jill Jackman
Great concept but unfortunately the app crashed and despite uninstalling and reinstalling multiple times the app still doesn't function constant message recei is something went wrong try again later. Contacted customer service and support was abysmal, told we will sort out this problem and get back to you I have had no contact from customer service will reconsider continuing with Phonewatch notwithstanding being a customer of 20 years standing as there are numerous other providers in the mark
Sector Alarm Group
July 20, 2026
We're sorry for the inconvenience. We'll pass on your feedback to the team to investigate and improve our services. Thank you for your loyalty and patience.

carrie moloney
Phonewatch app is very responsive & allows you to control your alarm wherever you are. It's very helpful that you can control any lights plugged into a smart plug whilst away and even check the temperature and humidity in various areas of your house. Highly recommend this service.
Sector Alarm Group
July 16, 2026
Thank you for the positive feedback! We're glad to hear that you find the features helpful. We'll make sure to pass your recommendation along to the team.