T-Mobile Scam Shield

94.6K reviews
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About this app

Scam Shield gives you control over T-Mobile’s anti-scam protections like Scam ID, Scam Block, and Caller ID, and is available to all our customers.
- What is Scam Shield? -
Our supercharged network analyzes every call using A.I., machine learning, and patented technologies. And our defenses update every six minutes to stay ahead of scammers.
Americans deal with billions of scam and robocalls every year. Our Scam ID and Scam Block technologies help identify and stop them before they ever reach your phone.
Now you'll see a caller's information, even if they're not in your contact list. With Scam Shield, full Caller ID access is automatically included, enable it.
- Included features -
• Scam Block – Our network will automatically block calls from likely scammers, when you turn it on, helping to keep them off your phone entirely.
• Scam Reporting – Help identify suspicious callers or fraudsters and prevent their calls from being received by you—or others—in the future.
• Caller ID – See who’s calling before you answer.
• Allow list – Calls from numbers on your Allow list will never be blocked by our network and always ring your phone.
- Premium features -
• Personal Number Blocking – Block specific numbers and contacts as soon as they hit the T-Mobile network.
• Category Manager – Tired of telemarketers? Or survey calls? Scam Shield gives you control over what types of calls are allowed to ring your phone.
• Reverse Number Lookup – Not sure who a number belongs to? We’ll do a reverse phone number lookup and show you anything we can about who is calling.
• Voicemail to Text - Get text messages containing readouts of blocked calls that were sent to voicemail.
Qualifying service & capable device required. Turning on Scam Block might block calls you want; disable any time.
Location Permissions are not requested or required for the use of the application. For help and support, please contact callprotectionops@t-mobile.com.
Updated on
Jun 15, 2022

Data safety

Safety starts with understanding how developers collect and share your data. Data privacy and security practices may vary based on your use, region, and age. The developer provided this information and may update it over time.
No data shared with third parties
Learn more about how developers declare sharing
This app may collect these data types
Device or other IDs
Data is encrypted in transit
Data can’t be deleted
94.6K reviews
Michael Linhart
June 18, 2022
This thing is awesome!!!!! It does a great job of blocking spam! It can be set up so custom numbers - annoying sales calls - can be auto forwarded to voicemail without even ringing the phone so you don't get bothered. Yes, you can even just block those calls entirely too. The app has blocked 40 spam calls for me in the last 30 days. The free version has plenty of features!
111 people found this review helpful
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Beth Mcdonald
June 4, 2022
The app does not filter all scam calls, they still come through. Although the amount of scam calls I get has reduced. There's an option to block numbers and most phones already have this feature and they're not truly blocked, they just go to voice-mail. Reverse number look up, it's 30/70. Rarely do you get an actual name, you get a state and a service carrier. It's only $4 added to my bill, but I don't think it's worth it.
311 people found this review helpful
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T-Mobile USA
June 6, 2022
Hi Beth, thank you for your feedback. Please ensure you've selected the option to "Block" and not the "Send to voicemail" option. Numbers on the Block list are not allowed to leave voicemails. If you've done this and are still having issues, please contact us at CallProtectionOps@T-Mobile.com so we can help.
April 12, 2022
Seems to be blocking some calls, however, the same blocked call shows up 5 to 10 times on the log, all with the same time listed. In a previous review I noticed that in February your response to this was that you were working on it. After 3 months what have you done to fix this? It's very annoying. You want me to sign up for the premium service but you can't even get the free one to work. NOT!
468 people found this review helpful
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T-Mobile USA
April 12, 2022
We're sorry for this experience. This issue is being caused by how other carriers are processing the blocked call, which is something we can't control but are working to help mitigate. You can turn notifications off in the app if this issue resulted on multiple notifications. For support, please email us at CallProtectionOps@T-Mobile.com.

What's new

Version – 4.5.2
T-Mobile updates the Scam Shield app often to improve your experience.

- Improvements to app stability
- Minor bug fixes