T-Mobile Scam Shield

157K reviews
Content rating
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About this app

Scam Shield gives you control over T-Mobile’s anti-scam protections like Scam ID, Scam Block, and Caller ID, and is available to all our customers.
- What is Scam Shield? -
Our supercharged network analyzes every call using A.I., machine learning, and patented technologies. And our defenses update every six minutes to stay ahead of scammers.
Americans deal with billions of scam and robocalls every year. Our Scam ID and Scam Block technologies help identify and stop them before they ever reach your phone.
Now you'll see a caller's information, even if they're not in your contact list. With Scam Shield, full Caller ID access is automatically included, enable it.
- Included features -
• Scam Block – Our network will automatically block calls from likely scammers, when you turn it on, helping to keep them off your phone entirely.
• Scam Reporting – Help identify suspicious callers or fraudsters and prevent their calls from being received by you—or others—in the future.
• Caller ID – See who’s calling before you answer.
• Allow list – Calls from numbers on your Allow list will never be blocked by our network and always ring your phone.
• Verified Business Calls – When available, verified caller information from trusted businesses and why they’re calling will show on the incoming call.
- Premium features -
• Personal Number Blocking – Block specific numbers and contacts as soon as they hit the T-Mobile network.
• Category Manager – Tired of telemarketers? Or survey calls? Scam Shield gives you control over what types of calls are allowed to ring your phone.
• Reverse Number Lookup – Not sure who a number belongs to? We’ll do a reverse phone number lookup and show you anything we can about who is calling.
• Voicemail to Text - Get text messages containing readouts of blocked calls that were sent to voicemail.
Qualifying service & capable device required. Turning on Scam Block might block calls you want; disable any time.
Location Permissions are not requested or required for the use of the application. For help and support, please contact callprotectionops@t-mobile.com.
Updated on
Jan 18, 2023

Data safety

Safety starts with understanding how developers collect and share your data. Data privacy and security practices may vary based on your use, region, and age. The developer provided this information and may update it over time.
No data shared with third parties
Learn more about how developers declare sharing
This app may collect these data types
Device or other IDs
Data is encrypted in transit
Data can’t be deleted
Independent security review

Ratings and reviews

155K reviews
S W Rath
March 5, 2023
It is moderately successful in blocking unwanted calls, but doesn't tell you who they are. I want the app to force "private" callers to identify themselves or hang up. Instead, the app can send them to voicemail. So if you're getting harassing calls they can still ring your phone unless you choose to send them to voicemail. They can still leave cove messages. This is the fix we need. This fix would allow me to get calls I actually want and shield me from calls I don't want.
451 people found this review helpful
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T-Mobile USA
March 6, 2023
Thank you for taking the time to send us your suggestions! We’ve forwarded your feedback to the Scam Shield development team. If there’s anything you’d like to add or if you need any support with the app, you can send it to us on the Scam Shield team directly at CallProtectionOps@T-Mobile.com. Thanks again!
Diego Monasterio
February 28, 2023
I've had this app installed a for a couple of years and I can't determine its effectiveness. I personally don't feel it stops calls. This month, I have reported a total of 20 calls, each from the same area code and deviating slightly in numbers. 2 stars because the log claims to have stopped 11 calls as possible scams. Last week the app didn't stop 8 calls from getting through, 4 on the same day.
265 people found this review helpful
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Tim Ramsey
May 25, 2023
All or nothing? Why can't I send likely scam calls to voice mail by default, just in case it's a false positive? I have to block them, and potentially miss important calls, or allow them. That's dumb. Why can't I report a false positive? Why doesn't this handle texts as well as voice calls? Aside from all that, this is a useful app. EDIT: The developer responded, thank you much, but didn't address anything in my review.
148 people found this review helpful
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T-Mobile USA
April 25, 2023
Hi Tim, thank you for the feedback, we appreciate it! In the app you can report a call you felt should have been blocked or allowed to ring through. We will review both types. You can also add calls to your Allow List, to ensure they do not get blocked. Please contact us at CallProtectionOps@t-mobile.com if you need any additional support.

What's new

Bug Fix.