T-Mobile Scam Shield

191K reviews
Content rating
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About this app

Scam Shield gives you control over T-Mobile’s anti-scam protections like Scam ID, Scam Block, and Caller ID, and is available to all our customers.
- What is Scam Shield? -
Our supercharged network analyzes every call using A.I., machine learning, and patented technologies. And our defenses update every six minutes to stay ahead of scammers.
Americans deal with billions of scam and robocalls every year. Our Scam ID and Scam Block technologies help identify and stop them before they ever reach your phone.
Now you'll see a caller's information, even if they're not in your contact list. With Scam Shield, full Caller ID access is automatically included, enable it.
- Included features -
• Scam Block – Our network will automatically block calls from likely scammers, when you turn it on, helping to keep them off your phone entirely.
• Scam Reporting – Help identify suspicious callers or fraudsters and prevent their calls from being received by you—or others—in the future.
• Caller ID – See who’s calling before you answer.
• Allow list – Calls from numbers on your Allow list will never be blocked by our network and always ring your phone.
• Verified Business Calls – When available, verified caller information from trusted businesses and why they’re calling will show on the incoming call.
- Premium features -
• Personal Number Blocking – Block specific numbers and contacts as soon as they hit the T-Mobile network.
• Category Manager – Tired of telemarketers? Or survey calls? Scam Shield gives you control over what types of calls are allowed to ring your phone.
• Reverse Number Lookup – Not sure who a number belongs to? We’ll do a reverse phone number lookup and show you anything we can about who is calling.
• Voicemail to Text - Get text messages containing readouts of blocked calls that were sent to voicemail.
Qualifying service & capable device required. Turning on Scam Block might block calls you want; disable any time.
Location Permissions are not requested or required for the use of the application. For help and support, please contact callprotectionops@t-mobile.com.
Updated on
Apr 29, 2024

Data safety

Safety starts with understanding how developers collect and share your data. Data privacy and security practices may vary based on your use, region, and age. The developer provided this information and may update it over time.
No data shared with third parties
Learn more about how developers declare sharing
This app may collect these data types
Device or other IDs
Data is encrypted in transit
Data can’t be deleted

Ratings and reviews

189K reviews
Justin McGrath
May 20, 2024
This blocks roughly half of spam calls, which is a lot better than nothing, but leaves a bit to be desired. Most of the ones it lets through appears related to a bug. A call will be listed twice, with the exact same call time. One will be marked spam and the other will go through to ring the phone. I see no way in the app or elsewhere to report bugs, which is an issue in itself. It's also takes a long time to display the last call so that you can report it.
2 people found this review helpful
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Jeffrey Napier
May 14, 2024
Just like everything else T-Mobile does, this app doesn't work properly. I am constantly barraged by spam calls and so I tried using this app. Calls still got through. Over 10 a day. Upgraded to Premium thinking that would help. It did absolutely nothing. It's more useless than their cell service or their customer service. App doesn't even flag a single call as spam.
23 people found this review helpful
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Ashley Russell
May 6, 2024
I think this would be a great app for actual spam calls we receive, it's the fact I never have turned it on and it has blocked calls I need to come through. Then again just recently it has been blocking calls on the allowed list, with no explanation. The numbers are programmed in my phone, as well as on an allowed list. I have no clue what's going on and so I turned it off completely. Maybe going to uninstall or disable because this is ridiculous.
12 people found this review helpful
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T-Mobile USA
May 6, 2024
We apologize for any inconvenience you encountered with our Scam Shield app. We would like to address your concerns and find a solution. Please contact us at CallProtectionOps@T-Mobile.com with details so we can investigate and assist you. Thank you for bringing this to our attention.