
norlynvir
Reached out to them and explained that I needed refund for the drink they forgot to send. CS is all talk but there were no resolution to this. They probably don't do refunds 😂 hilarious. Don't bother downloading the app. Grab and FoodPanda is available, quick refunds. Plus the UI/UX for this app is not user friendly, if there is a need for the customer to reach out dapat email pa. There should be a chat box for the shop to see if something is wrong with your order.
15 people found this review helpful
PICKUP COFFEE
September 25, 2025
Hi norlynvir, thank you for bringing this to our attention! ☺️💚
Kindly provide your details here https://go.momos.com/qsj1q, or email appsupport@pickup-coffee.com so that we can attend to your concern.

Brenda Raut
Their own vendors/onsite baristas don't even use the app. TWICE now, I did the SELF PICK-UP just so my order will be recorded on my app, and TWICE also I've been inconvenienced. The app will notify me my order is "Ready for Pickup" but every time I arrived on my specified/opted PICKUP COFFEE location, the baristas would look at me wide-eyed and be clueless about my app order. They would then rush to create my order, compromising the quality and taste, saying the app doesn't work. 🙄
1 person found this review helpful
PICKUP COFFEE
March 23, 2026
Hi Brenda, thank you for bringing this to our attention! ☺️💚 Kindly email appsupport@pickup-coffee.com so that we can attend to your concern.

Cebelle Pe Benito
I ordered on the app and avail the buy 1 take 1 free drink. Got surprised when I got my order and was asked to pay the full price when I know I availed the voucher. Lastly, my drink didn't tasted the same when I ordered on the Pasay branch. I love how they made my drink there but in Antipolo branch, the one with Shell, didn't taste the same. The drink was only 3/4 full. I hope the Antipolo Branch could do better as I love the company, but was disappointed on my order and app experience.
PICKUP COFFEE
March 9, 2026
Hi Cebelle, thank you for bringing this to our attention! ☺️💚 Kindly email appsupport@pickup-coffee.com so that we can attend to your concern.