
norlynvir
Reached out to them and explained that I needed refund for the drink they forgot to send. CS is all talk but there were no resolution to this. They probably don't do refunds 😂 hilarious. Don't bother downloading the app. Grab and FoodPanda is available, quick refunds. Plus the UI/UX for this app is not user friendly, if there is a need for the customer to reach out dapat email pa. There should be a chat box for the shop to see if something is wrong with your order.
12 people found this review helpful
PICKUP COFFEE
September 25, 2025
Hi norlynvir, thank you for bringing this to our attention! ☺️💚
Kindly provide your details here https://go.momos.com/qsj1q, or email appsupport@pickup-coffee.com so that we can attend to your concern.

Andrei Sangco
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its a great app but there are no other alternative tranfer of money when your money got stuck on pick up wallet and its easy to ignore orders from the store that's why most of the time it automatically cancels and they do not return it to what ever transaction you use for paying
PICKUP COFFEE
January 2, 2026
Hi Andrei, thank you for bringing this to our attention! ☺️💚
Kindly provide your details here https://go.momos.com/qsj1q, or email appsupport@pickup-coffee.com so that we can attend to your concern.

Emma A
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Reported (through the e-mail) an incorrect order delivered. Yup they acknowledged it, said thank you for raising it, but no explanation. Just an apology. That's it. Oh well. Also, my delivery orders get cancelled about 7 out of 10 times that I tried ordering delivery and through different branches and different times of the day. Idk what the issue is because they don't tell you. They just cancel it. I don't even order during rainy days and only when the weather is good.
7 people found this review helpful
PICKUP COFFEE
October 8, 2025
Hi Emma, thank you for bringing this to our attention! ☺️💚
Kindly provide your details here https://go.momos.com/qsj1q, or email appsupport@pickup-coffee.com so that we can attend to your concern.