
norlynvir
Reached out to them and explained that I needed refund for the drink they forgot to send. CS is all talk but there were no resolution to this. They probably don't do refunds 😂 hilarious. Don't bother downloading the app. Grab and FoodPanda is available, quick refunds. Plus the UI/UX for this app is not user friendly, if there is a need for the customer to reach out dapat email pa. There should be a chat box for the shop to see if something is wrong with your order.
15 people found this review helpful
PICKUP COFFEE
September 25, 2025
Hi norlynvir, thank you for bringing this to our attention! ☺️💚
Kindly provide your details here https://go.momos.com/qsj1q, or email appsupport@pickup-coffee.com so that we can attend to your concern.

James Eric Garcia
I LOOOOOOOOVE Pickup; I order every day. Pickup cremé is my staple after lunch coffee. But, the app is soooo slow. It takes time until a tap is registered. Plus, the vouchers don't seem to help at all. Most of it requires a minimum of 250php to be used. It doesn't feel like me as a regular customer get any discount at all;I have to order more. It only works for bulk orders, but I guess that's business. It just doesn't give me much as a regular customer.

Brenda Raut
Their own vendors/onsite baristas don't even use the app. TWICE now, I did the SELF PICK-UP just so my order will be recorded on my app, and TWICE also I've been inconvenienced. The app will notify me my order is "Ready for Pickup" but every time I arrived on my specified/opted PICKUP COFFEE location, the baristas would look at me wide-eyed and be clueless about my app order. They would then rush to create my order, compromising the quality and taste, saying the app doesn't work. 🙄
1 person found this review helpful
PICKUP COFFEE
March 23, 2026
Hi Brenda, thank you for bringing this to our attention! ☺️💚 Kindly email appsupport@pickup-coffee.com so that we can attend to your concern.