
norlynvir
Reached out to them and explained that I needed refund for the drink they forgot to send. CS is all talk but there were no resolution to this. They probably don't do refunds 😂 hilarious. Don't bother downloading the app. Grab and FoodPanda is available, quick refunds. Plus the UI/UX for this app is not user friendly, if there is a need for the customer to reach out dapat email pa. There should be a chat box for the shop to see if something is wrong with your order.
21 people found this review helpful
PICKUP COFFEE
September 25, 2025
Hi norlynvir, thank you for bringing this to our attention! ☺️💚
Kindly provide your details here https://go.momos.com/qsj1q, or email appsupport@pickup-coffee.com so that we can attend to your concern.

Erica Lacbay
I love using the app — it's very convenient. However, I don't usually use the top-up feature because I prefer to pay by card. My only hope is that the app would allow me to apply my remaining 'pick up cash' balance when placing an order, with the rest charged to my card. That way, the balance won't just sit there unused
4 people found this review helpful
PICKUP COFFEE
August 21, 2026
Hi Erica, thank you for the kind words! 💚 We're so glad you had an UPlifting experience with us. See you again soon ☕️

Dave Clifford Mac'z
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The app is fine. But I think it's better that we can rate the store we went. There is a store that's really not giving the expectations I have from other branches. It makes me sad at some point EDITED: My first concern was resolved already. Which we can rate the previous order we have. I couldn't think of something yet that I want the app to improve on
18 people found this review helpful
PICKUP COFFEE
August 11, 2026
Hi Dave, thank you for the kind words! 💚 We're so glad you had an UPlifting experience with us. See you again soon ☕️