ONE wallet by Postbank

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About this app

ONE wallet by Postbank is а mobile wallet that gives you the freedom, the control and inspiring comfort of the contactless payments. Now you can manage all of your cards, issued by Postbank, with your mobile device, to make fast and secure contactless payments using the NFC on your smartphone, send and receive money transfers, manage loyalty cards and many other useful features.
You can make contactless (NFC) payments from either a digital card you receive free of charge when you register in the app, or with any card, issued by Postbank.

Register for ONE wallet by Postbank and take advantage of all the conveniences it offers, even if you are not a customer of the Postbank yet.
• Every registered customer automatically receives a free of charge Digital card and Digital account
• With your Digital card you can make contactless payments, e-commerce transactions and money transfers
• Make contactless (NFC) payments on POS in Bulgaria and whole world with each of your Postbank cards
• You have card issued by other bank – it’s not an issue – now you can top-up your Digital card directly within the app
• Even more options for making quick money transfers through the app:
o To ONE wallet users by mobile number, free of charge
o To any account number (IBAN) in Bulgaria
o To debit cards and credit cards issued by Postbank
• Create a list of trusted payees and make fast money transfers without additional confirmation
• Receive push notifications on your mobile device for incoming/outgoing movements on your accounts and cards
• Security and control – now you have the chance to manage your bank cards:
o You can block and unblock your cards multiple times
o You determine for which channels to be active (POS, Internet and ATM)
o You can set daily limits for every channels (POS, Internet and ATM)
o You decide in which region your cards can be used (Bulgaria, Europe or unlimited)
• Buy now, pay later - deferring credit card (Postbank) transactions over 100 BGN made in the last 30 days
• You can invite your friends to join ONE wallet family
• Rearrange the order of your cards – just as you wish to be
• Add your loyalty cards by scanning them in the ONE wallet. Now they are always with you, in one place

How to register
• Use your Internet banking (Postbank Web) login credentials or enter your details of any of your Postbank bank cards
• If you are not client of Postbank you should follow these steps:
Step 1: Choose button “I am not a Postbank client”, accept GTC and follow the instructions in the app
Step 2: Scan your ID
Step 3: Take a Selfie
Step 4: Create PIN code and we will review your registration
Step 5: You will receive push notification on your mobile device
Congratulations, now you can take advantage of all the conveniences in ONE wallet by Postbank!

For assistance, contact us at 0700 18 555 (Customer Service Center), *7224 (for mobile providers) or by email [e-mail]
The service is available to existing customers of Postbank, as well as to new ones, able-bodied natural persons who possess a valid Bulgarian identity card, who, as of the date of their registration in the One Wallet by Postbank application, do not use other products and services of the Bank.
Accessibility Declaration: https://www.postbank.bg/en/Accessibility_Statement

Ratings and reviews

Despite the app working there is no way to customise the verification process and I am forced to verify with biometrics 3 times before I actually pay, as you can imagine that gets annoying and longer then simply taking my physical wallet out... Absolutely hate it!!!

after resent updates i can't transfer money from credit card to digital. 3 weeks calling for this issue and nothing

Absolute disaster! With every new update, you have to deinstall and reinstall the app (as I am doing now, because it stopped ) .Every 1-2 months it is not working and making me return my purchases in the store. Sometimes during payment the card is not read by the retailer's POS and they need to restart the payment in their site. Sorry guys, but there are too many bugs you have to fix.

What’s new

ONE wallet places customers at the center of everything. Hence, we’re introducing a personalized welcome screen and a profile picture, so your experience in the app could be truly yours.

This update also includes performance and accessibility improvements.