My MS Manager™

- February 23, 2017

Everyone

Health & Fitness

( 66)

Description

Welcome to the new and improved My MS Manager™, a free mobile application created by the Multiple Sclerosis Association of America (MSAA) in partnership with @Point of Care for individuals with multiple sclerosis (MS) and/or their care partner.

Future app updates include a daily newsfeed and an area to input Injection Site information.

This convenient and effective tool is designed to help you manage your MS, consistent with MSAA’s mission of improving lives today.

Need help getting the app? Have feedback? Call 1-800-772-8277, ext 178 to get assistance.

If you have questions about MS that are not related to this App, please e-mail Msquestions@mymsaa.org or call 1-800-532-7667, ext. 154, for assistance.

Reviews

2.9

66 total

5 20

4 8

3 6

2 7

1 25

Travona Vines

I'm not able to log exacerbations! I have sent in email feedback with no help or explanation! If this portion worked, please tell me how to make it work for me!

Overall, I find it helpful. I enjoy having an MS journal with me at all times. However, the "treatment" and "exacerbation" tabs crash the app forcing it to close or reset. And there are some symptoms that aren't on the symptom list. Figured that the "note" section is ideal for anything missing in the journal, though.

ThePookie25

I had to increase my font because the MS has affected my vision. I cannot access some of the areas in the app because it can't scroll to the areas not in view. They should be able to fix this.

Catres Jones

Out of nowhere it stopped taking my password and no way to change it. This is very frustrating that I have no information to show my doctor. I used this everyday until recently. Can someone help me so all won't be lost?

Michell Joy Jinayon

I quite like this app but the exacerbation option is not working. Application stop everytime I click the exacerbation button. Also, I wish I don't have to enter my password everytime I log in.

Tewanda Palmer

How do you transfer data from 2014 app to this one?

User reviews

Travona Vines March 13, 2017

I'm not able to log exacerbations! I have sent in email feedback with no help or explanation! If this portion worked, please tell me how to make it work for me!

At Point of Care, LLC March 20, 2017

Hey Travona, Sorry you've been having trouble. Please email me at k.ann@atpointofcare.com with your email login details and we can take it from there, thanks! Kevin

July 2, 2017

ThePookie25 May 30, 2017

I had to increase my font because the MS has affected my vision. I cannot access some of the areas in the app because it can't scroll to the areas not in view. They should be able to fix this.

Catres Jones April 16, 2017

At Point of Care, LLC April 17, 2017

Hey Catres, We're working on this issue now. Please feel free to email me at k.ann@atpointofcare.com anytime with your email. Kevin

Michell Joy Jinayon July 6, 2017

I quite like this app but the exacerbation option is not working. Application stop everytime I click the exacerbation button. Also, I wish I don't have to enter my password everytime I log in.

Tewanda Palmer April 13, 2017

How do you transfer data from 2014 app to this one?

Matt Robinson February 20, 2017

Can anyone actually log into this app? I have an account, reset my password 3x's and still get a "Failure" error message

At Point of Care, LLC February 23, 2017

Hey Matt Robinson, We apologize for the problems you've been having. My team fixed this issue and you should now be able reset your password, and login to the app. Please email me at k.ann@atpointofcare.com if you have any further comments or questions. - Kevin Ann

Elham Mahootchi July 14, 2016

Exactly what I was looking for Simply adding your symptoms in a daily journal, rating it with detailed information. You will have powerful data the next time you meet your neurologist!

Kimberly Smith December 24, 2016

Cannot create new account I have uninstalled and reinstalled this app due to not being able to login or even create a new account. Still having the same issue, uninstalling until fixed

At Point of Care, LLC February 23, 2017

Hi Kimberly Smith, We fixed the problems and you should be able to login now. Please email me at k.ann@atpointofcare.com if you continue to have problems. Apologize for the problems. - Kevin Ann

Chrissie Pie September 18, 2016

Can't use I click on create new account, enter in ALL the info & it keeps saying they can't find an account w/my email. Duhhhh that's why I clicked on create account people!

At Point of Care, LLC September 19, 2016

Hi Chrissie Pie, Sorry you had a problem. We have tried to duplicate this problem on a few different devices and we were able register without a problem. If you call me direct at 1-800-772-8277 X178 I can help you. Or email me at n.wilson@atpointofcare.com. Thank you - hope to talk to you soon! Nancy Wilson

Johnall Johnson II January 23, 2017

Pretty cool app. Just when you go to the bottom, it closes out.. Concept is awesome tho.

At Point of Care, LLC February 23, 2017

Hey Johnall Johnson II, Thanks for the comment. Can you please try again after upgrading your version of Android. Please feel free to email me at k.ann@atpointofcare.com if you continue to have problems. Thanks! - Kevin Ann

Andy Varcho July 22, 2016

Useful Tracker When it is working. It's great.

steven Torok June 21, 2016

MS Management MS Management

Cheryl Togashi November 21, 2015

This app might be very helpful, but if you make it so DIFFICULT to create an account, or keep getting errors, you are frustrating us MS'ers. It's hard enough to do things without having the app that we could possibly use be so hard to even make an account. It keeps telling me that I'm already registered, to click on "forgot password" and I can reset it. I did so, it didn't. Please let us know when this app will be fixed and really ready for use. Thanks so much!

At Point of Care, LLC December 2, 2015

Hi Cheryl, Thanks for feedback. We continually test the registration and log-in functions. The good news is that we do not experience a lot of trouble, but that is also the bad news because it makes it hard to tell when there are problems, and what the source is. If you are still have issues, please call me direct at 800-772-8277, X178. Nancy

Wendy Sieber September 29, 2015

Can't use I've never used this app, but it won't let me register, saying the email is already in use. So I asked to have my password sent, fine. Says my email isn't found. Um? Oh and the state of Nevada isn't in the list of states, which I live in. All around pain and unable to even try.

At Point of Care, LLC September 30, 2015

Hi Wendy, we are sorry you experienced issues with logging in/registering. A temporary issue cropped up last evening, but we’ve now resolved the issue. Please feel free to try again now. If you experience any further issues, please e-mail us at apphelp@mymsaa.org.

Jan Bacich November 9, 2015

Could be better. Maybe they rolled it out too soon. Articles from the website don't fit on the page. Very uncomfortable to read. Thyroid med is not listed, so it is not practical to use for a med list as it is incomplete. 2 major issues and I just started using it. More as I go along.

At Point of Care, LLC November 10, 2015

Hi Jan, thank you for your feedback. The patient education materials are currently hosted on MSAA’s website, which is in the process of a re-design to make it a more responsive design for device users. Should be completely within the next few weeks. Sorry for any inconvenience. For links to view now, email us at apphelp@mymsaa.org.

Tanina Agosto October 9, 2015

APP MALFUNCTIONING AGAIN! UPDATE 10/9/2015: CAN'T LOG IN AGAIN. GOING BACK TO PEN AND PAPER Did my injection this morning and can't log in AGAIN!!! This is not the 1st time this has happened. This is beyond annoying. Will be looking for another app a.s.a.p.

At Point of Care, LLC September 30, 2015

Tanina, we are sorry you experienced issues with logging in/registering. A temporary issue cropped up late last evening, but we’ve resolved the issue since. Please feel free to try again. If you experience any further issues, please e-mail us at apphelp@mymsaa.org.

Neda Pope April 11, 2016

Won't even let me set up account. Cant get past accept!

At Point of Care, LLC June 16, 2016

Hi Neda, we're sorry you experienced issues with registering. We recommend uninstalling the app and re-downloading the 2015 version and trying again. Once you have entered all of your information, be sure to press the save button in the upper right hand corner. If you still have issues, please call me direct at 800-772-8277, x178. Nancy

Candace Johnson August 22, 2015

The program still says "not responsive and needs to shut down." Right when I'm in the middle of entering something.

Jana French August 30, 2015

Does not save what you input. Will be taking it off!!

At Point of Care, LLC August 31, 2015

Hi Jana, sorry you are having trouble. Our testers are not showing any bugs/problems with saving. Email me at apphelp@mymsaa.org and I can help you out. Thanks, Nancy

Tracy Ellers October 19, 2015

My MSAA I love this app, & so do my dr's

Tania Eagleson July 9, 2015

This app has been a great asset in the past, but I haven't been able to download data from the website for a long time now, and can't even use the app on my new phone because of the "Login failed" message. This is critical that I can access and share my data with my doctors. Please help!

At Point of Care, LLC July 22, 2015

We are sorry that you experienced troubles logging in. We believe we have pinpointed the issue and resolved it. Please try logging in again and if you still experience any issues, you may contact @PointofCare app support at: apphelp@mymsaa.org, or call (800) 772-8277, ext 178.

Linda Snyder April 12, 2015

Unable to open Tried twice to register but got the message "login failed" with no explanation

At Point of Care, LLC July 22, 2015

Carla Anderson July 19, 2015

Can't log in Started getting the "login failed message" No way to get my info, no back up.

At Point of Care, LLC July 22, 2015

It was nice speaking with you today, Carla. I am glad we were able to resolve your log in issue. Have a great day!

Cynthia Torres May 19, 2015

Keep getting "login failed".....don't know what else to do!!

At Point of Care, LLC July 22, 2015

Mary Kesterson August 2, 2015

At Point of Care, LLC August 19, 2015

We are sorry that you are experiencing troubles logging in. Please contact @PointofCare app support so that someone can help you: E-mail: apphelp@mymsaa.org, or Call toll-free (800) 772-8277, ext 178.

Christopher Chatoney June 27, 2015

Can't log in getting log in failed

At Point of Care, LLC July 22, 2015

Milad Khodavand July 19, 2015

Best

Suzanne Trandell October 22, 2015

Aggravating Had a hard time logging in. Didn't recognize my password, had to reset. Then I finally get into the app, start putting info in and within 1 minute the app shut down on me. I Uninstalled and said "forget it" don't need anymore aggravation.

cathyhammer July 22, 2015

ugh... so I installed the original one then the upgrade. tried to create an account, it aid login failed. I guess I'll try to create the acct on the original one and see if that works, otherwise it's a great idea but follow through Web design peeps.

At Point of Care, LLC July 22, 2015

Miriam Meislik Lee August 11, 2016

Don't know why I keep trying If it would work it would be excellent. I have tried it in Android and iOS and it fails on both. Just when I finish entering my log, it shuts down. Nothing saves. I deleted it and won't install it ever again.

At Point of Care, LLC August 12, 2016

Hi Miriam, thanks for your feedback. I'm sorry you experienced issues using the app. I would be happy to help you pinpoint the problem and help to get it resolved. Please be assured we'll take whatever steps necessary to get you up and running. Please call me direct at 1-800-772-8277, x178. -Nancy Wilson

Lynn Walters November 13, 2015

The App keeps crashing Won't let me complete anything because it stops, and I have to repeat signing in several times.

At Point of Care, LLC November 14, 2015

Hi Lynn, sorry you're having trouble. For security, the app is designed to log you out after twenty minutes of no use. If this happens, go to setting, hit log out, and then you can log in again. Your information should be saved. If this is not what is happening, please email me at apphelp@mymsaa.org and we can look into this further for you.

Shannon Wilson June 18, 2015

Does not work It will not let me create an account. I did not have one previously so as far as I am concerned this is not something meant for someone with MS and anxiety problems.

At Point of Care, LLC July 22, 2015

We are sorry that you experienced troubles creating an account. We believe we have pinpointed the issue and resolved it. Please try again and if you still experience any issues, you may contact @PointofCare app support at: apphelp@mymsaa.org, or call (800) 772-8277, ext 178.

Julie Anderson November 8, 2015

Didn't work Tried to download the app today and received all of the other error messages that others listed. It made me suspicious too, as one of the error messages had a spelling error!

At Point of Care, LLC November 10, 2015

Thank you for making us aware of the log-in problems you experienced. If possible, when you get to error messages such as those you are encountering, take a screen shot of them and e-mail them to us. It would help tremendously to be able to pinpoint what the issue is and help fix it. You can reach me, Nancy Wilson, at apphelp@mymsaa.org, anytime.

K. M-M September 30, 2015

Can't Register Says email is in use and tried to reset password and it could not do that either. Tried 3 email addresses, which there's no way they could all be in use, but it said the same - already in use.bi just removed it. Too much of a headache to even start to use.

At Point of Care, LLC September 30, 2015

Kidada, we are sorry you experienced issues with logging in/registering. There was a temporary issue that cropped up late last evening, and we’ve resolved the issue since. Please feel free to try again. If you experience any further issues, please e-mail us at apphelp@mymsaa.org.

Sarah O August 7, 2015

Uninstalled I am very disappointed with this ap. I had to uninstall it. No matter what you do, you can not make an account, or use the ap. Would of expected more from these guys. Wow.....waste of time. Don't bother people!!!!!

At Point of Care, LLC August 19, 2015

We are sorry that you are experiencing troubles registering/logging in. Please contact @PointofCare app support so that someone can help you: E-mail: apphelp@mymsaa.org, or Call toll-free (800) 772-8277, ext 178.

Angelina Vega June 10, 2016

Doesn't work….. Can't register….. Bummer. I just got diagnosed with MS… and was looking for something to track my symptoms and journey… to bad it doesn't work….

At Point of Care, LLC June 16, 2016

Hi Angelina, thanks for your feedback. We're sorry you experienced issues with registering. May we recommend uninstalling the app and re-downloading the 2015 version and trying again. If you've had an account in the past, you can simply log in, no need to register again. If you still have issues, please call me direct at 800-772-8277, x178. Nancy

Chandra Johnson July 17, 2015

To give a star is generous for me. This thing sucks!

At Point of Care, LLC July 22, 2015

We are sorry that you've experienced troubles with this app. We welcome patient feedback and would love to discuss and address exactly what aspects of the app you feel need improvement. You can e-mail us at: apphelp@mymsaa.org, or call (800) 772-8277, ext 178.

Christine Silvey September 29, 2015

Cannot get the app to work whatsoever

At Point of Care, LLC September 30, 2015

Christine, we are sorry you experienced issues with logging in/registering. A temporary issue cropped up late last evening, but we’ve resolved the issue since. Please feel free to try again. If you experience any further issues, please e-mail us at apphelp@mymsaa.org.

Jennifer Hutson January 28, 2017

Will not let me create an account!

At Point of Care, LLC February 23, 2017

Hey Jennifer Hutson, My team just fixed this registration issue. Please try again and email me at k.ann@atpointofcare.com if you have any further problems. - Kevin Ann