RBC Connect

RBC Capital Markets, LLC

About this app

RBC Connect U.S. Investor Mobile

RBC Connect provides a timely and efficient way for investors who clear and custody assets with RBC Correspondent and Advisor Services to access their account information, as well as market information, seven days a week, 24 hours a day. To provide another access point for clients to check high demand information on their accounts (i.e. balance, performance summaries, investment holdings, and transactions), clients may use the Smartphone mobility feature.

ACCESS

RBC Connect is available to clients free of charge. Clients must first register to use the service. Simply sign in using the same user ID and password you set up for Investor Connect or RBC Advisor Connect desktop access, or complete registration by enrolling in Investor Connect or RBC Advisor Connect.
To register, please contact Client Support Services at 1-800-933-9946. You can also register by going to www.investor-connect.com for RBC Correspondent Services clients or www.rbcadvisorconnect.com for RBC Advisor Services clients and select the “Register Now” button from the Welcome page.

SUPPORT

The Client Support Service Desk is available toll-free at 1-800-933-9946 weekdays from 8 a.m. to 10 p.m. ET and Saturday from 10 a.m. to 6 p.m. ET. Clients can call this number for assistance.

Ratings and reviews

I had been using this app for about a year, was fine, for some reason I could never get biometric login working, ALWAYS had to use password, and then I went to check again earlier, got the loading screen with logo and won't even open. set the phone down and came back about ten mins later and just doesn't start. cleared data, cleared cache, force stopped, restarted phone, no dice.

I've loved the ease of using the app until today. I was forced to install an update, now the app wont open. It says the update is installrd, but wont recognize it. When I try to open the app, it says the update is required. I've restarted my phone, uninstalled/reinstalled. Its still caught in this loop, and I'm unable to log in. Help please.

They need to thoroughly test these updates before they force them on their customers. Latest version crashes on authentication every single time. I even tried it on my other Android devices, and the current version still crashes. Just ridiculous!