
Александр Куприн
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It is mostly good, sometimes it stops working until server switch, rarely it just don't work, but it's very rare. PC version don't show ping, so while it's implied that the one server at the top is best, there's no other way to learn ping other than go to app on smartphone.
1 person found this review helpful
Private Network Labs LLC
December 4, 2025
Hello!
Thank you very much for your feedback.
Latency measurements may not be available in countries where governments block VPN services and protocols.

Сергей Панасенко
This VPN does not allow you to test the service before purchasing a subscription. After buying a 12-month plan, I discovered that the service does not work for my use case. However, even if the VPN does not work, the refund policy makes it almost impossible to get your money back. In practice, there is no real trial period. You pay first, and if the service does not work or does not meet your needs, you are simply stuck. This is the worst VPN service I have ever tried. I do not recommend it.
6 people found this review helpful
Private Network Labs LLC
January 4, 2026
Hello,
According to our Refund Policy, the refund offer only applies to inability to connect to the service using Red Shield VPN apps, and if we are unable to assist with the connection within 5 days after following all our recommendations.

Анна Грабилина
it works which is a miracle for Russian users. the downside is it makes my phone and laptop freeze and reboot EVERY time I use it. sometimes it takes just 5 mins, otherwise I might enjoy it for 2-3 hours, but at some point it inevitably makes everything freeze and shut down, and I'm talking not just about the app in use, I mean the whole device. the bizarre thing is that I share the subscription with my husband and he has never experienced anything like that.
Private Network Labs LLC
September 10, 2025
Здравствуйте. Странная проблема, пожалуйста, напишите нам в чат технической поддержки в приложении, или же на нашу почту: contact@redshieldvpn.com