
David Lonneman
Worse app I've ever used. Constantly logs you out of the account. Many glitches when trying to log back in. Forces you to use a "loop card" then requires you to pay the balance on the card. And when paying that balance, you cannot pay the exact amount. you have to choose to put $5 $10 $15 on your loop card, so that the overage stays on the card essentially over charging you. I would never use this app or their charges if my building hadn't decided to install them in place of the previous charger
11 people found this review helpful

Sandra Fang
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Terrible app, terrible charging systems. I'm forced to use loop as that is what the apartment is using. It never works and now my money is stuck in the account. I've called customer service so many times and they always say they will call back and help, but they won't. I'm not even sure where to go from here to be honest, using the Loop system has been nothing but unpleasant. Edit: After a whole year management and Loop have done nothing to fix these issues. Still a terrible app.
21 people found this review helpful

Thomas Dawson
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App won't let me initiate charging session to spend remaining balance without preloading at least $10 more. They effectively stole just under $5 from me. Update: After contacting support, they clarified you cannot start a charging session with a balance below $5, though this does not appear to be stated anywhere. They also claim you can reload the balance $1 at a time, but the app won't allow any transaction of less than $10.
18 people found this review helpful