respond.io - Inbox

Respond.io

About this app

Connect with customers anytime, anywhere with the respond.io mobile app. Respond.io is a customer conversation platform where human teams and AI Agents manage WhatsApp, Instagram, TikTok, voice, and email conversations — all from one inbox, on your phone.

Key features:

- Unified inbox: See every WhatsApp, Instagram, TikTok, and email conversation in one inbox, alongside your team.
- AI Agents: Let AI Agents answer, qualify, and hand off conversations to your team the moment a human needs to step in — with the full conversation history carried over.
- Team collaboration: Assign or reassign conversations to Agents or AI Agents, add internal comments for context, and see AI-generated conversation summaries and closing notes automatically.
- Calls: Answer and return voice calls in the same thread as your chats — for your team, and your AI Agents.
- Reply with AI Assist: Draft accurate replies and translate conversations in real time, so language differences don't slow down a response.
- Lifecycle stages: Move a contact through Lifecycle stages — New Lead, Hot Lead, Customer, and more — right from the conversation, so pipeline progress stays current wherever your team is.
- Real-time updates: Get instant notifications for new messages, so you can respond quickly and keep conversations moving, wherever you are.
- Add & update contacts: Add new contacts on the spot and keep existing contact data current, so every reply is based on accurate information.
- Spam management: Block spam automatically, so your inbox only shows genuine conversations.

Download the respond.io mobile app to keep every conversation — and every deal — moving, wherever your team is. New to respond.io? Sign up for an account on desktop to get started.

Ratings and reviews

Recently switched from Wati afer 2 years with that. HUGE difference! worth every shekel. the app works smoothly with no bugs, is feature rich and you can tell they have put a lot of thought on UX. also the support team is very helpful- it was really easy to get an agent, and they proactively called me to make sure everything is OK. i tried many whatsapp API solutions prior, and this one is the best i tried. glad i have found it.

New version of this app is absolutely terrible. Only able to send one picture at a time from gallery to customers. We are dealing with hundreds of customers every day who needs MULTIPLE photos of producrs, services, documentation and WHAT is the point of using respond.io when whatsapp alone can send more than 10 photos at a time? Not friendly at all, not worth the subscription fee paid monthly. Cancelling subscription after this.

This app is totally lagging and lots of issues 1. Unable to see clients' name & contacts 2. Unable to edit / hight previous sent message 3. Unable to send larger MB company document / proposal video to client. 4. Very lagging operation systems which needs longer time to get into the chating system. Please do stabilize the system and upgrade it to user friendly state. Cause ady pay alot for the advertisement but this platform just make the day more stressful.

What’s new

What’s new:
- WhatsApp carousel templates: Send 2-10 products in one single, scrollable message.


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