FOCUS by Reynolds and Reynolds

The Reynolds and Reynolds Company

About this app

FOCUS is a CRM solution from Reynolds and Reynolds. The mobile app for FOCUS was created specifically for salespeople. With dealer-defined, forced-march sales steps built into the tool, it allows salespeople to better manage the sales process as it happens. Bringing mobility to the showroom, FOCUS gives salespeople instant access to the information they need at all points of the sale so customers move through the sales process faster and ultimately have a better experience at your dealership.

With the FOCUS mobile app, your salespeople can:
- Perform follow up activities in a format optimized for mobile phones via My Desk.
- Follow dealer-defined, forced-march sales steps as they move through the Sales Cycle.
- Easily track and see their goals via My Goals.
- Select customized test drive routes based on the vehicle selected.
- Access and change customer profiles as needed.
- Receive reminder alerts for upcoming appointments and tasks.
- Send alerts to management when assistance is needed during a sale.

Ratings and reviews

Absolute trash! Crashes every single time you back out of a client profile and will not reload without logging back in. Update 6/11/22:. I realized I was being too kind in my former review if I could rate this app with negative stars I would... the crashing issue has not been resolved. That is bad enough on its own, but the functionality of the app was trash to begin with.

Issues with Queue and Performance have improved, but are not gone. The queue constantly removes users. In addition, many devices freeze at random. Great concept plagued with glitches. Top notch support. Hope they fix these problems soon! Could be the best CRM app in the industry if they can squash the bugs.

Experience thus far has being numerous 0 null errors where nothing loads. Each time this happens, I have to delete the app and reload it in order for it to work. Is this app non functional with Droid? It appears so....if you have a Droid phone, be ready for unexpected Null alerts at the most inopportune times

What's new

- Bug fixes and improvements.