
Mike Janidlo
The system apparently stopped updating the servers on 4/8/23, and I can't even view the cycle history anymore. Signing out and back in didn't help. Reconnecting to my wifi didn't help. Plus, the app is so painfully slow even on a Galaxy S22 ultra. It also doesn't update that my sump lost AC power until the battery backup dies completely. Good concept, but since 4/8/23 it's been a pretty useless thing. Other than that, the pump works just fine.
7 people found this review helpful
PumpSpy Technology
July 19, 2023
Hi Mike, thanks for your review. We are working on the long-term fix here, but if you're able to navigate to settings and select "sign out", then log back in, you should be able to overcome this expired token bug.

Tom Roth
- Flag inappropriate
- Show review history
The app makes if very difficult to contact customer service, they use Facebook for chat and the app makes it difficult to get the voice line. Calling results in a wait for a call back. 1st device was bad, the 2nd had been set up on the pump contractor's account and the only way to reset the device was another call to customer service. Once installed, it works fine but after a power outage it takes several hours for the device to come back online instead of connecting immediately.
1 person found this review helpful
PumpSpy Technology
July 22, 2024
Thanks for sending this feedback, Tom. We did just reach out to you to see if you're interested in spending a little more time one-on-one to make sure you're good to go.

Arlene Cruz
- Flag inappropriate
- Show review history
I have received over 100 alerts that my Pit Boss+ is malfunctioning. I contacted someone on this app and they are telling me that it's due to a new update that's being installed which is supposed to be better. I'm really annoyed at this since my sump pump is something that I rely on. I would not recommend getting the sump pump because of these horrible alerts. I have restarted my Sump Pump and uninstalled this app and reinstall this app multiple times and it's still not working correctly.