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Good during the day This app was a lifesaver during our recent trip to NYC. I have mobility issues and it was great not to have to stand around until a cab came by. The only issue was after 5pm there was almost never a cab available on the app when they were driving by and we could eventually hail one by hand. This was a serious issue when trying to get my 18 yo nephew back to the hotel from Penn Station one night.
Had high hopes I had high hopes for this app. I like the schedule ahead service as well as the real time hailing option. However, none of those work on both my work and personal cell phones. I have tried many times to uninstall and reinstall the app and check for updates, but nothing has corrected this issue. This has been happening for several months now with no resolve. The only option available to me is to check-in once I have waited and hailed a cab on my own. Please correct this issue, otherwise I will uninstall.
Convenient and Quick Once your phone syncs with the access code there's nothing else that needs to be done. My profile already includes the tip, and I have an email receipt for my business expenses. I have not used the app yet to call a cab as I'm always able to flag one down, but once I'm in the cab and I think with the access code everything else is taken care of.
Refuses to open I remembered why I rarely used this app, because it was slow to the point I thought my phone froze. I decided to update it and it won't open! I get a green screen and then curb has randomly stopped or whatever the error code is. I had to go to the website, log in there and attempted to try hailing a cab then. It looked like the taxi wasn't even moving towards my direction, so I cancelled both trips. I now have to waste money on uber's surge pricing because this app can't perform!
Ride never came after standing in the cold. Requested a handicap cap accessible cab, had skis, and needed the extra trunk space. Scheduled 25 minutes in advanced, no indication of any problems until we are standing outside in the cold. App canceled the request because of lack of drivers. Ended up just hailing a cab on my own. Useless app.
We update our app frequently with features and fixes, so please make sure you're always on the latest, most reliable version.