Worst service ever! This app made me lost my lunch, I ordered 2 pizzas from pizza rev, they texted me saying that the restaurant was making my order so they were supposed to be delivered at 1:00 I waited until 1:30 to call the restaurant and they told me that they didn't get any order from GrubHub so then I called customer service and they just told me that their system was too busy to transfer my order. I was hungry and I couldn't eat because I wasted my whole lunch waiting for my order.
Great Restaurants and Great Service GH does it right--a great restaurant selection, great food, and excellent customer service. Unfortunately, however, the tip is calculated by adding the Items Subtotal, Delivery Fee, and Sales Tax. So be careful when you're tipping; It's easy to submit your order with the pre-selected tip percentage--just remember, a portion of that tip is on the delivery charge and on the tax. The tipping method should be changed. Otherwise, 5 Stars! ☆☆☆☆☆
GrubHub Easy to use. Delivery is a bit longer than would be normal, but for the convienince of being able to pay tip and all ahead of time is sweet. They have an okay selection where's I live so that would be my big issue is they need more options. I'd use this all the time more if there were more options.
Improved So over time and since the merge with Seamless the app overall has improved and continues intro me too new eateries in my neighborhood. PREVIOUS REVIEW: Still some glitches to be worked out, but overall a great app. I've been intro'd to eateries in my hood that I would've otherwise not found.
Delivery times are always wrong The estimated delivery times are always off and the wait time keeps increasing every few minutes in the app tracking. After I check out I get an email with a delivery time that usually matches the initial time stated in the restaurant info, but at the same time I also receive an app notification with a different time that is 10-20 minutes later than the other estimate. The estimated time keeps getting delayed until finally get my food after 90-120 minutes. Why can't the initial estimate just be correct?
Works well Never had a problem with the app. Different than other ordering apps. Would love to leave personal reminders for restaurants previously ordered from instead of public ratings though. Not a deal breaker, but would be a nice addition.
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