Amanda Cottrell
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App has many bugs! Notifications do not come through on a regular basis (covid check in reminders), errors when opening the app on a regular basis. Notifications are always audible & there is no way to change it to a silent or vibrate mode (was silent before). And now with daylight savings it's audibly notifying me an hour earlier even though it's set to send a notification at 7. Reported all of these issues & have yet to recieve resolution.
13 people found this review helpful
ThedaCare
10 November 2021
Thank you for your feedback. We're sorry you are experiencing issues with notifications. We are aware of this problem and are currently working on solving it. Please update your app to the latest version when you see an option. Hopefully when you connected with a Consumer Experience team member today, we were able to resolve your issue.
Jillian Black
I have to sign in and do a text/email confirmation EVERY TIME. The app barely works even when I finally get in, I can't see my appointments, prescriptions, or messages. The whole point of having the app in the first place is to have quicker, more convenient access to MyThedaCare, but this is WAY harder to use than the website. Maybe I'm missing something, but if you're downloading this to find info more easily and portably than the website, I wouldn't hold my breath.
5 people found this review helpful
Oh no! We sincerely apologize for the troubles you've had with the app. We'd be happy to take a look into this for you!
We will be in touch! Thank you.
Tammy Furnas
I believe your app is malfunctioning. I have tried reseting my time to be notified multiple times and I have also Uninstaller and reinstalled it. I still do not get my notification at 6am anymore. It also will co n tinge to remind me at like 8 or 9pm even if I did do my check in at 6am. I am also not the only one this is happening to, I have had several co-workers say the same thing. Please fix this as soon as possible because it has become veryry frustrating. Thank you, Tammy
3 people found this review helpful
ThedaCare
16 September 2021
Hi Tammy! Your feedback helps to make the Ripple app experience better. Thanks for taking the time to write it out. This issue has been identified and corrected. We apologize for the inconvenience. If you are still receiving unwanted notifications please email us atripple_support@icanbwell.com. Thank you