
A Google user
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The app auto log out my account and I tried to log in again. But the app is stucked in the login interface can not log in. Then the staff used the computer to check my account also can not query. They called the head office to inquire and said no. & then checked my mailbox and text message. After that do nothing. They said you dont have any account register over here. What can I do? After that, my account can log in and I showed them. They said "system faulty" then why you didnt mention just now?
51 people found this review helpful
The Body Shop Malaysia & Vietnam
August 16, 2019
Hi there! The mobile app should work perfectly already. Kindly refresh your mobile app and open again. If that doesn't help, please contact us at loveyourbody@thebodyshop.com.my for further assitance. Looking forward to hearing from you soon!

A Google user
Took me so many times to log in. Automatically log out when i click for my account and my rewards. Already uninstall few times, update the new one also the same. How am i suppose to claim my rewards if the app itself can't work??? Please fixed this problem asap.
4 people found this review helpful
The Body Shop Malaysia & Vietnam
September 24, 2019
Hi there! Thank you for getting in touch with us regarding the mobile app issue. If you have the time, kindly drop us an e-mail at loveyourbody@thebodyshop.com.my so that we are able to assist you with the issue. Looking forward to hearing from you soon.

A Google user
The instructions by email is not clear. Need to go bodyshop main website reset password and the apps only can sign up using existing account email address and the new password. And also no show where to link the existing account in the apps, have to explore in the apps go to my account. Got the welcome and discount vouchers. Thanks.
22 people found this review helpful