RouteThis Helps (Route This)

2.4
325 reviews
100K+
Downloads
Content rating
Everyone
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About this app

Only run this app if you've been referred by a support agent and they've provided you with a code.

RouteThis Helps runs a variety of network tests and diagnostics and allows you to share them with the support representative who's working hard to solve your problem. This information will help them to solve your issue quickly so you can go back to enjoying your product!

Note: The Android location permission gives us access to additional network data
Updated on
Mar 10, 2023

Data safety

Safety starts with understanding how developers collect and share your data. Data privacy and security practices may vary based on your use, region, and age. The developer provided this information and may update it over time.
No data shared with third parties
Learn more about how developers declare sharing
This app may collect these data types
Location, Photos and videos and 2 others
Data is encrypted in transit
You can request that data be deleted
2.4
325 reviews
Ryan
September 14, 2022
Wow, this is a scary app. Scans your network for a couple of minutes, and then tells you literally nothing. My results said my internet speed was too slow because it was -1MB. Yep, NEGATIVE 1 MB. Ummm, sure. The privacy concerns are valid. It compiles a list of all of your devices on your network and sends it off to their servers with all of the details such as MAC address and your precise location, which it requires. Really sketchy stuff, I would refuse to install if asked to.
67 people found this review helpful
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David Nesting
September 24, 2021
Seems to collect a bunch of data but gives no option to let you see what it collected. It says it is scanning my network, but what does that mean? Does the service now have a list of everything on my network? Activity? Apps I've installed? I really feel hostage to this app since it's part of third-party troubleshooting scripts, but I have no idea what privacy nightmare it is creating for me. Please disclose and give me the option to withhold information I don't want to share.
185 people found this review helpful
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Benjamin Paul
February 22, 2023
I only installed this to troubleshoot connection issues my smart bulbs were having with my router. I changed the settings suggested in the diagnostic test and sure enough everything seems to be working now. I don't really see having any other use for it than this though.
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What's new

Bug fixes and improvements