Royal Mail

Royal Mail Group

About this app

Track an Item:
• Simply enter your Royal Mail tracking ID or scan the barcode and we’ll notify you on the progress of your delivery.
Send an Item:
• Quickly and easily buy postage in just a few steps. You can either print your own labels or we can print it for you, just take the QR code on the app to one of our Delivery Office Customer Service Points and have your label printed for free.
Book a Collection:
• Send and return your parcel from home or work? Book a Parcel Collect so you won’t have to go out, because your postie can collect your items from you. And if you can’t print out a label, don’t worry, we’ll bring one with us.
Services Near You:
• We can help you find your nearest drop-off location - Postbox, Parcel Postbox (available 24/7), Royal Mail Delivery Office or Post Office branch including collection times and opening hours.
Book a Redelivery:
• Missed a delivery? Using the Royal Mail App, you can easily book a Redelivery to your address, your neighbour’s address or a local Post Office – and you pick the delivery day!
Change Your Delivery Options to Suit You:
• You can now change where your parcel is delivered, to a Safeplace or neighbour after it has been sent.
Set up a Redirection
•Our Redirection service will ensure you won't miss important documents and will help prevent your personal details falling into the wrong hands.
Many More Great Features:
• Find the size and format of your parcel using our Augmented Reality Parcel Sizer;
• See a photograph of the signature if someone has signed for it, or the Safeplace an item has been delivered to;
• Get proof of postage sent straight to your phone – get that extra peace of mind when dropping off at any of our locations including Parcel Postboxes;
• Save items you are tracking and add an alias name making them easier to identify;
• Save postage receipts – simply take a photo of your receipt and store it to the app;
• Pay a fee – if you’ve received a grey Fee to pay card you can now pay this on the App
• Postcode and address finder – if you’re not sure of a full address, or want to check a postcode, just enter part of the address and we’ll fill in the blanks.
• Click & Drop – the Royal Mail App and Click & Drop work hand in hand, making your interactions more seamless with one login.
• Alexa integration – if you have an Alexa, you can track your item using a nickname you have previously assigned to an item.

Ratings and reviews

It used to work quite well, but the last month or so an update has completely ruined the app. 1. I have to login every time I open the app now, and if I leave it open for too long I need to login again. 2. App freezing, when opening the app, trying to track a parcel or opening a link that "shortcuts" into the app. It happens so reliably with links that open the app, that I've stopped using them. 3. App crashing when viewing parcel tracking information. Absolutely bloody useless app now.

Always logging me out or crashing with blank red screen. And every time at checkout (usually daily for me for the past year). I get a pop up telling me the page could not be loaded, even though this is often during the payment authentication process and the screen does update correctly in the background. This means I can't get the labels I want after purchase, so I have to get a basic one from my purchase history which just has the postcode on. Customer service say it's not a known issue.

I like being able to track parcels in transit, but for some reason this app now needs me to log in every time I use it. So, when I click on a 'track parcel' link in a vendor email, the app only opens to a red screen then crashes, so I have to copy the link to a blank document so I can extract the tracking number, log in to the app, go to tracking and then search using the tracking number I managed to extract. This is all a bit much, don't you think? I hope this can be fixed asap! 🙏