Amir Tamang
I would not even give them a one star. The lady in the counter is not helpful and telling us to go through the app and would charge us double the price of what we paid for the flights just to help us with the check in from their computer. Not only this, once you go to the gate to scan the boarding pass, the scanner doesn't even work properly. Well if the airline wants go completely digital then they have to make everything accessible and properly working.
7 people found this review helpful
Tom Saxton
I've booked 3 flights with it. My only complaint is the baggage part is confusing. After I've paid for extra baggage and ready to finish, it asks me to do it again. So then I'm thinking, did my initial booking not go through correctly? It would be nice if it showed what you already paid for when trying to sell you more baggage allowance. I would like to recieve pop up notifications for delays and changes too.
11 people found this review helpful
Gregory Storkan
Passport scan functionality doesn't work. Was excited for it so we could skip the check in line but I have a brand new Samsung and my passport is also new, yet it always says there was some error. Same with all our other Androids and my partner's iPhone. Finally got it to work after an hour and maybe 100 tries, so the information was all fine. It's just not sensitive enough or something.
10 people found this review helpful