Mi Sanitas

Sanitas

About this app

The Mi Sanitas app takes care of our customers by offering them a more independent way to independently manage all aspects related to their health, at any time and from anywhere in a quick, easy and simple way.

The procedures that our clients can do through Mi Sanitas are:

Request an appointment with your doctor, reschedule and cancel.
Consult your medical directory to search for doctors, hospitals and other care centers as well as dental clinics.
Consult medical centers with nearest emergency services.
Consult medical reports as well as pharmacy prescriptions.
Request refunds and authorizations.
Consult receipts and copayments.
Update personal data.
Access the digital card.
Assign permissions to other beneficiaries of the policy to carry out the procedures on their behalf.
We also incorporate, depending on the contracted product, innovation in digital medicine services such as Monitor your Health, Take Care of your Mind, Measurement of Vital Signs, Symptom Evaluator, Digital consultation (video consultation and telephone consultation),...

To make correct use of Mi Sanitas we request the following permissions:
Calendar: to save appointments in the calendar.
Location: to show the nearest doctors and centers.
Photos/multimedia/files: so you can upload documents in different sections of My Sanitas.
Camera: so you can take a photo of the documents and you can attach them from your device.
Microphone: so you can make video consultations
And other required data that allows you to enjoy the correct use of My Sanitas.

At Sanitas we are committed to providing the best service to our customers, which is why we listen to them and continue working to satisfy their needs and offer them a better service each time. If you have Sanitas insurance and have any suggestions or incidents when using My Sanitas, do not hesitate to write to us at [e-mail]. Remember that you can also access My Sanitas through your browser at sanitas.es/misanitas

Ratings and reviews

Useful app, easy to make an appointment without necessity to make calls. Support works perfectly. You may call any time and they will help you. I experienced it several times. Today I came to take a blood test, and there was an issue with authorization, so I called the support, the supporter talked to me, talked to the staff at reception, figured out the issue and found the way, how to register me in their system properly. Brilliant!

Since the new update, unable to reschedule appointments, and evergreen request for new appointments via the mobile as I used to.... Tried rescheduling several times and couldn't do had to cancel.... and when I tried to request a new appointment, it's not possible either... It shows half a screen and can't see the options. Was very easy before. Please kindly look into this and hope it'll be fixed. * I had it reviewed 4stars before, because it was almost perfect and easy to use. Not anymore..

Going to the medical center myself and making an appointment is actually easier than trying to do this in this junk of an app.

What’s new

Actualizamos periódicamente Mi Sanitas para incorporar mejoras de rendimiento que proporcionen una mejor experiencia así como actualizaciones en los procesos y en la oferta de servicios de medicina digital.