SAP Field Service Management

SAP SE

About this app

Perfect field service moments in one mobile app. SAP Field Service Management provides industry-leading field service management capabilities in real-time, by bringing together the right data at the right moment to delight customers and drive business results at the most critical points of service.

BENEFITS
• Send ETA, and arrive on time with the right equipment to solve service requests efficiently and meet SLAs
• Real time optimization for better utilization in dynamic service environments
• Streamline your cash flow by empowering technicians to generate service reports, capture signatures, or do in-field payment right on the spot
• Highly flexible checklist improving MTTR
• Improved visibility for real customer satisfaction and loyalty
• Improve first time fix rates by providing access to customer, site and installed product information, inventory, warranties and contracts, SLAs, and pricing
• Reduced administrative costs associated with time-consuming paperwork or debriefing work orders
• Make your service workforce to in-field sales by providing service technicians selling recommendations and access to current pricing
• Full offline support when out of cell coverage gives you true mobility

Ratings and reviews

This app is constantly having issues but I am forced to use it for work. With every work order I close out, I have a hard time entering my time in - it always wants to do a AM to PM flip on me. Today's problem is that it automatically updated to a junk version - version 10.3.0, which my IT department told us not to use, but that email came out a little too late. Now, I'm not sure how to go back to the last version.

User interface could use some fine tuning. Should allow me to open the app into "items & stock" because that's all I use and the "home" section is blank. When searching, the barcode scanner could be a default and not rearranging the top bar as well. When searching items I hate that every time I back out of an item the list goes back to the top. "In stock" amounts are different screen to screen. in stock items should only be searchable for the items I can actually see, The grouping is not correct

The worst app ever with lots of horror issues. Last update worked half a day. Since then i'm trying to syncronize at different hours with no effects. Download-ing a lot of data, ERP user is missing, freezing app, consuming a lot of energy from the battery, using a lot of resources - even on a device with 8GB Ram. I tried to use it on 3 different devices : 2 android, 1 ios - wich are using last updates and i cannot use it !!!

What’s new

NEW FEATURES
• SQL Cipher (database) related improvements in terms of security