Conversations by Brevo

Brevo official

About this app

Seamlessly communicate with leads and customers in real time with personalized chat tools. Use our live chat, universal inbox and chatbot to convert web visitors into customers, save time with automated replies and delight customers with instant support.

This mobile app is for managing Conversations on Brevo. For the full Brevo experience including campaigns, please visit brevo.com with your desktop.

LIVE CHAT: Drive real-time visitor engagement, make more sales and build brand loyalty with personalized interactions.

CHATBOT: Grow your contact list and boost efficiency with automated lead capture and FAQ answers.

UNIVERSAL INBOX: Meet customers on their preferred communication channel and manage all conversations from one convenient spot. Connect your live chat, WhatsApp, Instagram, Facebook and email accounts.

VISITOR INTELLIGENCE: Start conversations or trigger automated messages based on visitor insights like their location or what’s in their shopping cart

CHAT REPORTS: Track customer satisfaction, chat volume, agent responsiveness and more.

MESSAGE ALERTS: Never miss an opportunity again by enabling mobile notifications and chatting on-the-go.

Ratings and reviews

Not a well worked app. As soon as I logged in, I was greeted with a not-so-mobile-friendly login page, which was really just their website embedded into the application. Extremely disappointed. Was expecting an actual login page. Would love to see an improvement in the future, if it fits the business model.

So far, the most straightforward and easy-to-customize chat widget I've found. The chat button design is not intrusive and blends well to the web.

Brilliant! Just like the website, the app is easy to use. This is has made connecting with leads super easy.