
Scott Schweiger
I absolutely would not use this if I was not stuck in a contract. Cannot make or receive calls from the app. Only thing it's good for is reading transcribed voicemails. You could actually use it for a phone calls at one point in time, but this is no longer the case and hasn't been for many many months. Why do I want my VOIP phone app if not to use it for a phone calls? Everything about working with Nextiva is a painful experience.
2 people found this review helpful
Nextiva Communications
October 27, 2025
Hey Scott, we want to help make this right. Please reach out to us at reviews@nextiva.com with your name, email, and account number, and our support team will get back to you asap to start working towards a solution.

R Evans
The app is finicky. It doesn't send notifications when messages have arrived, even when notifications are enabled in the settings. Sometimes calls ring in the app; sometimes they go straight to voicemail. Issues seem to be worse when switching between wi-fi networks and cell service. Logging out and back in helps, but isn't a great fix. On the up side, we switched to Nextiva because Ring Central's customer service was terrible, and even with the app issues, Nextiva is still better than them...
4 people found this review helpful
Nextiva Communications
July 23, 2025
We want to resolve your issues with notifications and IB calling. For us to investigate we will need more information. Please send us an email at reviews@nextiva.com with your account information so we can start working towards a solution.

Ifeoma Ukatu
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App barely works. There are constantly issues with loading, calls don't come through or only ring a couple of times before dropping, connection will randomly drop, calls are no longer dialing out, interface will become unresponsive in the middle of calls, app randomly crashes. Won't get notified of missed calls or voicemails until I manually refresh the screen. Nextiva please do better.
7 people found this review helpful
Nextiva Communications
September 17, 2025
Hey Ifeoma, we want to help make this right. Please reach out to us at reviews@nextiva.com with your name, email, and account number, and our support team will get back to you asap to start working towards a solution.