EasyRemote IT Support

Septeo IT Solutions

About this app

EasyRemote IT Support is a professional application that allows IT teams to remotely assist users directly on their smartphones or tablets, as if they were physically present.

It addresses current usage patterns (mobility, remote work) where users aren't always at a workstation. The goal: to enable IT support to intervene quickly on a mobile device, without requiring travel.

The user launches the application, which generates a temporary connection code to be given to the technician.

The session only begins after explicit confirmation from the user.

Once the session is accepted, the technician can view the smartphone or tablet screen to diagnose and guide the user step by step.

By enabling the application's accessibility service, EasyRemote IT Support can, during a user-approved support session, allow the technician to:
• click on your behalf
• scroll through screens
• navigate menus
• perform certain actions necessary for troubleshooting or configuration

The user retains full control and can end the session at any time.

EasyRemote IT Support is designed for business use with:
• temporary sessions
• no persistent access
• user control

Use cases:
• mobile IT support
• support for mobile business applications
• assistance with configuring a business device
• remote support without an available PC