Visual Support

The Visual Support App allows support agents, experts and claim professionals to see what you see. Either by leveraging the back camera of your Android device or by sharing your screen.
To use this application you must be invited via SMS or start the interaction from a webpage.
To start the visual interaction you have to download the application and go back to the SMS or webpage to connect the session.
During the interaction you can leverage advanced capabilities as:

• HD Audio
• Video frame rate auto adapt
• Screen sharing and co-browsing
• Live remote pointer
• 2 ways drawing and annotations
• Pause video, photos and picture saving
• Session recording

The app does not allow the remote agent to access any data stored on your device.
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What's New

Bug fixes:
Mobile Agent Contact list app on Android 11
Mobile Guest Audio could not use speaker mode
Exiting agent or guest gallery share turns off agent video
Using Snapshot and Display disables the guest camera
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Additional Information

Updated
January 13, 2022
Size
10M
Installs
500,000+
Current Version
4.8.0.1
Requires Android
4.2 and up
Content Rating
Everyone
Interactive Elements
Users Interact, Shares Info, Shares Location
Permissions
Offered By
SightCall
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