Visual Support

4.2
374 reviews
500K+
Downloads
Content rating
Everyone
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About this app

The Visual Support App allows support agents, experts and claim professionals to see what you see. Either by leveraging the back camera of your Android device or by sharing your screen.
To use this application you must be invited via SMS or start the interaction from a webpage.
To start the visual interaction you have to download the application and go back to the SMS or webpage to connect the session.
During the interaction you can leverage advanced capabilities as:

• HD Audio
• Video frame rate auto adapt
• Screen sharing and co-browsing
• Live remote pointer
• 2 ways drawing and annotations
• Pause video, photos and picture saving
• Session recording

The app does not allow the remote agent to access any data stored on your device.
Updated on
Jan 16, 2023

Data safety

Safety starts with understanding how developers collect and share your data. Data privacy and security practices may vary based on your use, region, and age. The developer provided this information and may update it over time.
This app may share these data types with third parties
App info and performance and Device or other IDs
This app may collect these data types
Location, Personal info and 3 others
Data is encrypted in transit
You can request that data be deleted
4.2
374 reviews
Daniel Sulistio
May 11, 2021
This app offers a lot of connection options compare to others. Just like all of the app out there, It will work great if you have good cell signal. If there's no good cell signal, then I am being unrealistic to expect any app to run properly.
14 people found this review helpful
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A Google user
April 22, 2020
Was great that the tech could visually see my device. Had trouble getting the sound to go to speaker phone. Ultimately used bluetooth ear buds so I could hear the tech and show the tech at the same time.
28 people found this review helpful
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GuGu DiPalesa Zinhle' MJFlowers
November 8, 2022
Good. Once i cleared out to much waisted storage.
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What's new

New feature:
Digital flows: now possible to read a local video file

Bugfix:
Fixed: infinite loop when saving picture after an orientation change (portrait to landscape)