SightCall Expert

SightCall

About this app

SightCall Expert gives field technicians instant access to the knowledge they need to solve problems faster, work more independently, and continuously contribute expertise back to their organization.

Built for field service teams, SightCall Expert connects technicians to the same trusted Xpert Knowledge platform used across their organization, bringing AI-powered knowledge directly into the flow of work.

Learn from trusted expertise
Technicians can access a knowledge base built from the collective experience of the organization's technicians and curated by subject matter experts.

They can browse step-by-step tutorials enriched with images, diagrams, videos, and detailed instructions. Every tutorial combines real-world field knowledge captured during service activities with expert review and validation, helping ensure guidance is accurate, trusted, and relevant.

Whether preparing for a job, diagnosing an issue onsite, or learning a new procedure, technicians can access proven knowledge without waiting for remote support.

Capture and share expertise
Knowledge grows through real work.

Technicians can record procedures, troubleshooting sessions, training demonstrations, and best practices directly from the app. Existing videos can also be uploaded from a device's photo gallery or file storage and contributed to the organization's knowledge base.

Every contribution helps preserve hard-earned knowledge, making it available to future technicians and strengthening the organization's collective expertise over time.

Find answers in the flow of work
Technicians can access the organization's knowledge base and find guidance wherever work takes them. Using text, voice, or visual inputs, they can search for troubleshooting guides, repair procedures, and best practices drawn from approved organizational knowledge and field expertise.

Whether preparing for a job, diagnosing an issue onsite, or learning a new procedure, technicians can receive contextual, situation-aware answers and step-by-step guidance when they need it most.

Built for the realities of field work
Connectivity isn't always available in the field.

SightCall Expert is designed to support offline work by keeping previously accessed tutorials and conversations available when internet access is limited. Tutorials, conversations, and knowledge contributions remain accessible, while new recordings and uploads can be synchronized automatically when connectivity returns.

Key Features
• Browse and search the organization's knowledge base
• Access step-by-step tutorials with images, diagrams, and videos
• Learn from expert-curated field knowledge
• Record and upload procedures and training sessions
• Import videos from device storage and photo galleries
• Track knowledge contributions
• AI-powered conversational knowledge assistant
• Ask questions using text, voice, or visual context
• Visual AI guidance using camera context
• Offline access to previously viewed content
• Secure enterprise knowledge management

Who is it for?
SightCall Expert is designed for:
• Field Service Technicians
• Service Engineers
• Maintenance Teams
• Technical Support Professionals
• Installation Teams
• Equipment Service Organizations
• Industrial Service Operations
• Manufacturing Service Teams
• Medical Device Service Teams
• Utilities and Infrastructure Service Teams

Requirements
Access to SightCall Xpert Knowledge is required. Contact an organization's administrator for account setup and permissions.

What’s new

This is the first publication of the application.