
Diane Holtry
What was once a great experience now seems to have repeated problems. App crashes with notification that the app has a bug and that I need to install an update, yet there's no update beyond what I have installed. No longer connects via bluetooth and I can't seem to find instructions nor am I able to stumble upon a section of the app that would allow for reconnecting it. Hardware at times seems to only work if app is open on my phone and running in the background.
3 people found this review helpful
HUAPTEC US INC
October 18, 2023
Thank you for sharing your experience and bringing these issues to our attention. We're sorry to hear about the problems you've encountered with our app. We take these matters seriously and are actively working on resolving the bugs you mentioned.If you can,please leave your contact information and we will contact you to help you solve the problem.

David
Can't do anything with this app unless creating an account. This is stupid given, 1, the device is local and able to connect over BT, and 2, the reason for the device is that there is no connection stable enough to connect to the network during setup, which is the whole reason for the booster in the first place! I ended up using the booster display instead. Worked alright but the info on that screen is horribly documented, so there's been a fair bit of trial and error with the season changes.
11 people found this review helpful

Kenneth Browning
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BIG FAIL! The first day I was able to initially connect via Bluetooth then wifi. Everything worked perfectly. The next day it wouldn't connect at all. Kept saying "request timed out". After trying continuously I was able to get it to connect via Bluetooth but not wifi. I paid close to $600 for this thing. Not a good first impression.
34 people found this review helpful
HUAPTEC US INC
July 29, 2022
At present, the APP does not support the connection of Bluetooth 5.2. Our engineers have been working hard to solve this problem and have made new breakthroughs.Please contact us if your have any question and we will get back to you soon.
Email: support@hiboost.com
Phone: 1-972-870-5666
Chat: SignalSupervisor App