Telehealth by SimplePractice

SimplePractice

About this app

Attend your appointment without leaving your home or office, or car, or private outdoor spot. With Telehealth by SimplePractice, clients and clinicians can participate in 100% secure, HIPAA-compliant therapy sessions from anywhere. Start video appointments instantly, no login or password required.

Ratings and reviews

It's pretty reliable, but if I turn my phone sideways it does not rotate the screen so it has to stay right side up which cuts half of my counselors face off and makes the whole thing weird. There is no setting to change that. My actual phone settings are already set to auto rotate so that is not the issue. Also, wifi use on it is not great. I usually have to use data to do my therapy.

Audio and video quality is great, whether data or wifi. Unfortunately, when in an appointment, I cannot move my screen anywhere I want and the only place it will go is either the very top or the very bottom on the right side of the screen. It tends to block my providers face. Sometimes my provider and I are both connected to the app but it doesn't connect us together. I've sat in the waiting room, checked in, for 5-10 min and my provider calls and asks where I am. It wastes time and money.

Video therapy is fantastic and the app generally does a decent job of enabling it. I have noticed that the app does suffer from connection drops and degradation a lot more often than other platforms like MS Teams, Zoom, WhatsApp, Google Meet, etc. This is especially frustrating because, I suspect, the software is not cheap for therapists and there is better cheaper/free video conferencing technology available.

What’s new

Thanks for using Telehealth by SimplePractice! Our app is updated regularly to ensure that you have the best experience. This new version includes multiple improvements for video appointments. For seamless access to video appointments, we recommend updating to this version.