Telehealth by SimplePractice

20.1K reviews
Content rating
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About this app

Attend your appointment without leaving your home or office, or car, or private outdoor spot. With Telehealth by SimplePractice, clients and clinicians can participate in 100% secure, HIPAA-compliant therapy sessions from anywhere. Start video appointments instantly, no login or password required.
Updated on
Oct 18, 2023

Data safety

Safety starts with understanding how developers collect and share your data. Data privacy and security practices may vary based on your use, region, and age. The developer provided this information and may update it over time.
No data shared with third parties
Learn more about how developers declare sharing
This app may collect these data types
App activity and App info and performance
Data is encrypted in transit
You can request that data be deleted

Ratings and reviews

19.1K reviews
lisa matthews
October 6, 2023
** UPDATE** UPDATE: If you turn off wi-fi, the app will function correctly. The issue is a conflict with wifi. The network being used doesn't seem to matter. I've tried it on several networks. But turning off wi-fi on your phone solves the issue and allows the app to function correctly. ** The app worked for two weeks. Now my therapist can't hear me. I'm not muted. I tried the advice in another review, but my devices don't have the "phone" setting. Even reinstalling didn't help.
27 people found this review helpful
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Willis Harvey
September 27, 2023
This app has never reliably worked on Android. I get constant audio and video issues, regardless of whether I use a wired headset, wireless earbuds, or no headset at all. I even double-checked app permissions and reset/rejoined multiple times, and for some reason video was getting sent out on my end but I couldn't see the other person until switching to a computer and the website. This shouldn't be hard for what seems to be a near monopoly in market share for this space. Please fix your tech
26 people found this review helpful
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January 5, 2021
Hi Willis, we did some additional testing and found that newer versions of the Galaxy have a setting that allows you to use "Phone" audio for apps. Try going to your phone's Settings - Apps - Telehealth by SimplePractice - Permissions, now turn the Phone toggle off and make sure the Microphone toggle is on. Let me know if that helps! - Ruth
Ray Rose
October 12, 2023
Choppy as all get out. We keep cutting each other off because of the lag. The picture is blotchy and very pixalated to where the other person is either blue, purple or green. Edit: my internet is NOT the issue HERE. Have good internet high-speed full signal. And everything else works fine and nobody is discolored or blurry on any other app, nor do the other stuff overlap when we talk unless there is a storm messing with signal. So please fix issues so can keep using this app.
6 people found this review helpful
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June 27, 2021
Hi Ray, thank you for your honest review. This is typically a sign of poor internet connection. Please stay connected to a strong WiFi network while on the Telehealth call. If you're still experiencing issues, try joining the call from a computer browser instead. We'll continue to monitor app feedback as we make improvements, thanks again. - Ruth

What's new

Thanks for using Telehealth by SimplePractice! Our app is updated regularly to ensure that you have the best experience.
This update includes bugfixes and library updates.