Small Door Veterinary

Small Door Inc.

About this app

Small Door is reimagining the veterinary experience, with a membership model that delivers exceptional care, transparency, and tech-enabled convenience.

Small Door’s mobile app makes it easy to manage your pet’s care with features including:
- 24/7 access to veterinary telemedicine
- Booking and managing appointments through the app
- Requesting prescriptions
- Accessing vaccination records and invoices

Now open in multiple locations in NYC and expanding to Boston and Washington D.C., we are committed to building a better veterinary care experience for pets, pet parents, and the veterinary staff who care for them.

To learn more or to join Small Door, find us at www.smalldoorvet.com.

Ratings and reviews

App is very buggy, messaging in particular. Images and videos dont go through. Regularly it says you were disconnected from the conversation and you have to reconnect. Open conversations disappear from the "open" tab and randomly become closed etc. This is a medical app. Reliability is the #1 priority. If you're doing messaging in-house, please outsource the technology ASAP. You're not Facebook or Google.

This review is for the app specifically, not the vet service. I am extremely frustrated with this app. It doesn't give me the notifications of messages despite the fact that my phone allows notifications from this app. It also doesn't upload photos and videos I uploaded for the vets to review. The only thing that works right is the making/canceling appointment and messaging texts. Nothing else works properly, and it is beyond frustrating.

Review is for the app, not the veterinary services. I tried to join small door but everything has to be done through the app (no web based log in system). But the app keeps crashing on me (android) before I ever get to the log in screen so I can't do anything...not even make an appointment. I've restarted my phone and uninstalled and reinstalled the app at least 4 times and still crashes in the same place. I recommend checking to see if the app works for you before joining the service.

What's new

This new version of Small Door includes some minor fixes to help deliver an improved experience for our members.