
Mary Joy Plasabas
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First, we can't connect Neobong (tried it on 4 smart phones and 1 tablet). Second, the account keeps on logging out if the app is not running. Pls do something about this. From what I've been seeing in vid tutorials on how to connect light stick, they used old version and it worked well. I think you have to bring back the old one. Or maybe the Wyth app. It is our first purchase of light stick and frustrated with the registration of it on the app.
28 people found this review helpful
SM ENTERTAINMENT
February 16, 2024
SMTOWN 앱에서 응원봉 등록하는 방법을 알려 드립니다. 1. [HOME] 화면 - [LIGHT STICK] 클릭 - [응원봉 등록하기] 클릭 2. 응원봉 전원 버튼을 5초간 길게 눌러 블루투스 모드로 전환하기 *단, 응원봉을 스마트폰 가까이 가져와주세요. 3. 앱 화면 내 응원봉 불빛이 반짝일 때 [등록하기] 버튼을 누르면 등록 완료! 이외 문의사항은 FAQ 페이지(https://faq.smtown.com/)를 방문하시거나 SMTOWN 고객센터(help@smtown.com)로 문의 부탁드립니다. SMTOWN은 앞으로도 더 나은 서비스를 제공할 수 있도록 노력하겠습니다.

Sparrowfern Coal
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I got this app to connect my NCT and Wayv lightstick to the bluetooth and try it out to make sure they work properly and you can't connect it unless there is a concert coming up. But even when there is a concert coming up it doesn't show that there is one so you can't try it out. Please just add a feature that let's you test out Bluetooth whenever.
60 people found this review helpful

Alessia Kyouya
cannot connect lightstick to app. i see that this is a recurring problem with so many others. it's really disappointing. we bought an official light stick only to not be able to sync properly to the app? I've checked that my phone can detect the lightstick. but the app can't? why can't this app be fixed after so long?
14 people found this review helpful
SM ENTERTAINMENT
June 7, 2024
SMTOWN 서비스에 관심 가져주셔서 감사합니다. 앱 서비스 관련 궁금한 점이 있으시면 FAQ 페이지(https://faq.smtown.com/)를 방문하시거나, SMTOWN 고객센터(help@smtown.com)로 문의 부탁드립니다. SMTOWN은 유저분들의 피드백을 바탕으로 기능을 개선해 나가고 있습니다. 앞으로도 더 나은 서비스를 제공할 수 있도록 노력하겠습니다.